Experienced Customer Operations Specialist – Part-Time Remote Opportunity Supporting Non-Profit Fundraising Innovations

Welcome to arenaflex arenaflex is a pioneering web hosting platform designed to empower non-profit organizations in conducting online raffles with ease and efficiency. Our mission is to provide a compliant, user-friendly solution that simplifies the raffle process, allowing charities and community groups to focus on their core objectives while maximizing their fundraising potential. By joining our team, you will be part of an innovative startup dedicated to continually improving our platform and expanding our reach to support more non-profits in achieving their fundraising goals. About Our Platform Our platform is equipped with a range of features that make it an ideal solution for non-profit organizations looking to host online raffles. These features include: Easy-to-use raffle creation and management tools, designed to streamline the process of setting up and running online raffles Secure payment processing, ensuring that all transactions are safe and reliable Automated ticket generation and distribution, making it easy to manage ticket sales and distribution Real-time reporting and analytics, providing valuable insights into raffle performance and fundraising progress Compliance features to help organizations adhere to local regulations, ensuring that all raffles are run in accordance with relevant laws and guidelines The Role We are seeking an experienced Customer Operations Specialist to join our team on a part-time basis, working remotely for 20 hours per week. While our ideal hours are 1:00 PM - 5:00 PM AEST, Monday to Friday, we offer flexibility in scheduling to accommodate the right candidate. As a Customer Operations Specialist, you will play a critical role in supporting our customers, managing customer support, and contributing to the development of our platform and services. Key Responsibilities As a Customer Operations Specialist at arenaflex, your key responsibilities will include: Managing customer support via email and phone, providing timely and effective solutions to customer inquiries and issues Handling inbound sales inquiries, responding to customer questions and providing information about our platform and services Creating user guides and documentation, developing resources to support customers in using our platform and services Assisting in developing outbound sales strategies, with potential commission structure, contributing to the growth and expansion of our customer base Learning and advising on Australian raffle regulations, ensuring that our platform and services comply with relevant laws and guidelines Becoming an expert in arenaflex's platform and features, developing a deep understanding of our technology and services Managing and resolving support tickets efficiently, providing timely and effective solutions to customer issues Guiding clients through permit applications and raffle setup processes, providing support and guidance to ensure successful raffle execution Staying updated on industry trends and regulatory changes, contributing to the ongoing development and improvement of our platform and services Contributing to various projects as needed, supporting the growth and expansion of our business and services Qualifications To be successful in this role, you will need: Excellent communication skills (written and verbal), with the ability to communicate effectively with customers, colleagues, and stakeholders Strong problem-solving abilities, with the capacity to analyze issues and develop effective solutions Proficiency with technology and a quick learner of new systems, with the ability to adapt to our platform and services Self-motivation and the ability to work independently, with minimal supervision, in a remote work environment Adaptability to a fast-paced, evolving startup environment, with the ability to prioritize tasks and manage multiple projects simultaneously Previous customer service experience, preferably in a similar industry or sector, with a strong understanding of customer needs and expectations Interest in or experience with the non-profit sector, with a passion for supporting charitable causes and community organizations A reliable internet connection and quiet work environment, with the ability to work effectively in a remote setting What We Offer At arenaflex, we offer a range of benefits and opportunities, including: Remote work opportunity, with the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection Part-time schedule (20 hours/week, flexible scheduling), with the ability to balance work and personal responsibilities Competitive hourly rate of $30 per hour, with opportunities for growth and development Superannuation at 11% of earnings, with a strong focus on supporting your financial well-being Pro-rata entitlements for annual leave and sick & carer's leave, with a commitment to supporting your work-life balance Public holiday entitlements, with the opportunity to take time off and recharge Opportunity for growth into a full-time operations role as the company expands, with the potential to develop your career and take on new challenges Chance to make a real impact in a small, growing business, with the opportunity to contribute to the development and growth of our platform and services Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the growth and development of our team members. As a Customer Operations Specialist, you will have the opportunity to develop your skills and knowledge, with access to training and development programs, mentorship, and coaching. You will also have the chance to take on new challenges and contribute to the growth and expansion of our business, with opportunities for career advancement and professional development. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment, with a strong focus on collaboration, teamwork, and communication. We are a dynamic and innovative startup, with a passion for supporting non-profit organizations and charitable causes. Our company culture is built on values of integrity, respect, and empathy, with a commitment to making a positive impact in our community. Compensation, Perks, and Benefits In addition to your competitive hourly rate, you will also be eligible for a range of perks and benefits, including superannuation, pro-rata entitlements for annual leave and sick & carer's leave, and public holiday entitlements. We also offer a range of other benefits, including opportunities for professional development, access to training and development programs, and a supportive and collaborative work environment. Conclusion If you are a resourceful, tech-savvy individual looking to grow with an exciting startup and support non-profit organizations in achieving their fundraising goals, we want to hear from you! Please submit your application, including your resume and a few sentences explaining why you are interested in this role and how you can contribute to the success of arenaflex. We look forward to hearing from you and exploring how you can join our team and make a real impact in the non-profit sector. Apply for this job