**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences at arenaflex**

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where you can share your ideas, learn, grow, and thrive in a dynamic and inclusive environment. Our team is driven by a shared purpose: to power and empower how people live, work, and play by connecting them to what brings them joy. **Join the arenaflex Team Life** As an Experienced Customer Sales and Service Representative at arenaflex, you'll be part of a talented team that's transforming the way people, businesses, and things connect with each other. You'll have the opportunity to work with cutting-edge technology, leading the way in cloud and security solutions, Internet of Things, and video entertainment. Our customers rely on us, and when they have questions or issues, you'll be there to deliver an exceptional customer experience. **Your Responsibilities** As a Customer Sales and Service Representative at arenaflex, your key responsibilities will include: * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. * Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience. * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. * Responding to requests from customers about arenaflex products and services. * Verifying service order accuracy and completeness and making corrections/changes, as needed. * Negotiating the collection of overdue bills. * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. * Managing various systems and work tools while engaging on the phone with customers. **What We're Looking For** We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns and be driven to provide exceptional customer service. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience. * Customer Service call center experience. * Previous collections experience. * Experience with selling products and services. * Customer service skills. * Demonstrated ability to communicate with detail and precision. **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment. * Proven track record of meeting sales goals and building strong customer relationships. * Strong problem-solving and conflict resolution skills. * Ability to work independently and as part of a team. * Familiarity with arenaflex's products and services. **What We Offer** At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package. **Compensation and Benefits** The compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. **Work Environment and Culture** As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our culture is built on a shared purpose: to power and empower how people live, work, and play by connecting them to what brings them joy. **Equal Employment Opportunity** We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Don't miss the chance to join our dynamic team and be part of a company that's transforming the way people, businesses, and things connect with each other. Apply Now **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Apply for this job