**Experienced Customer Service Advisor - Mobile Hub - South Luzon/Metro Manila 2024**

At arenaflex, we are committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Mobile Hub team, you will play a vital role in providing top-notch support to our customers, ensuring their needs are met, and their issues are resolved efficiently. If you are a customer-centric individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. **Job Summary:** As an Experienced Customer Service Advisor at arenaflex, you will be responsible for providing exceptional customer service support via inbound calls, outbound calls, or through the Internet. You will work closely with our clients to resolve routine problems related to their products or services, ensuring that our service delivery meets contractual Key Performance Indicators (KPIs). If you have a strong customer service orientation, excellent communication skills, and a passion for delivering exceptional results, we want to hear from you. **Key Responsibilities:** * Ensure service delivery meets contractual KPIs, providing exceptional customer experiences that exceed our clients' expectations * Clarify customer requirements, probe for understanding, and use decision-support tools and resources to provide resolution to the customer * Listen attentively to customer needs and concerns, demonstrating empathy while maximizing opportunities to build rapport with the customer * Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures * Maintain basic knowledge of client products and/or services, staying up-to-date on new developments and updates * Prepare complete and accurate work, including notating accounts as required * Participate in activities designed to improve customer satisfaction and business performance * Offer additional products and/or services to customers, ensuring they are aware of all available options * Track, document, and retrieve information in call tracking databases, ensuring accurate and timely reporting * Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff **Essential Qualifications:** * High school diploma with three to six months of relevant experience preferred * Courteous with a strong customer service orientation, demonstrating a passion for delivering exceptional results * Strong computer navigation skills and PC knowledge, with experience using customer relationship management (CRM) software * Ability to effectively communicate, both written and verbally, with customers and colleagues * Dependable with strong attention to detail, ensuring accurate and timely completion of tasks * Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly in a fast-paced, high-production work environment * Tolerance for repetitive work, with a focus on delivering exceptional results in a dynamic and ever-changing environment * Ability to work as a team member, as well as independently, with minimal supervision * Demonstrate patience in all customer contact situations, maintaining a pleasant and professional tone and manner * Ability to rotate shifts, as needed, to meet business demands **Preferred Qualifications:** * Additional experience or skills may be required based on location and/or program * Job requirements may vary by country and will not contravene any local laws **Career Framework Role:** This role is part of our Career Framework, which provides a clear path for growth and development within arenaflex. As a Customer Service Advisor, you will have the opportunity to develop your skills and knowledge, working closely with our clients and colleagues to deliver exceptional results. **Work Environment and Company Culture:** At arenaflex, we pride ourselves on our dynamic and supportive work environment. Our Mobile Hub team is dedicated to delivering exceptional customer experiences, and we are committed to providing the tools and resources necessary to succeed. Our company culture values collaboration, innovation, and customer-centricity, and we encourage our employees to take ownership of their work and contribute to our ongoing success. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, retirement savings, and paid time off, as well as opportunities for professional development and growth. We also offer a range of perks, including access to cutting-edge technology, flexible work arrangements, and a comprehensive employee assistance program. **How to Apply:** If you are a motivated and customer-centric individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you and learning more about your qualifications and experience. **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. **LI-DNI:** Location: PHL Manila - San Lazaro Language Requirements: Time Type: Full time Apply Job! Apply for this job