Experienced Technical Content Designer for Customer Service and Global Support Experience Development

Introduction to arenaflex arenaflex is one of the world's leading entertainment services, boasting 278 million paid memberships across over 190 countries, with members enjoying a vast array of TV series, films, and games in various genres and languages. Our mission is to provide an unparalleled streaming experience, allowing members to play, pause, and resume watching their favorite content anytime, anywhere, with the flexibility to change their plans at any time. As a pioneer in the entertainment industry, we are committed to shaping the future of global entertainment, driven by the belief that there is a better way to watch. The Role at arenaflex At arenaflex, our Global Customer Service (CS) organization is dedicated to delivering exceptional support to our subscribers worldwide. Our goal is to provide amazing interactions that embody excellence, simplicity, and a seamless streaming experience. To achieve this, we are seeking a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team. As a key member of this team, you will play a crucial role in improving the support experience for our members and customer service agents, ensuring that they have access to the information they need, when they need it. Key Responsibilities Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting to ensure the successful delivery of high-quality content. Create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials, to provide clear, concise, and easily accessible information to our members and customer service agents. Ensure consistent content style, tone, and format that meet the evolving expectations of a global audience, taking into account cultural, linguistic, and technical diversity. Collaborate closely with cross-functional teams, including support operations, localization, legal, product design, and engineering, to ensure that content is aligned with business objectives and user needs. Develop, maintain, and update style guides and editorial training to ensure that all content meets the highest standards of quality, accuracy, and consistency. Leverage multiple data sources to provide data-driven analysis and content recommendations, informing content strategy and optimization efforts. Essential Qualifications BS/BA degree in a relevant field, such as English, Communications, or Technical Writing. 5+ years of relevant experience in technical writing, content design, or a related field, with a focus on customer service, technical support, or user experience. Exceptional writing, editing, project management, and communication skills, with the ability to distill complex technical information into clear, concise language. Extensive technical or UI writing experience, with a proven track record of creating high-quality content for customer service organizations or highly technical environments. Experience writing for different platforms, including computer, mobile, or TV, and familiarity with information architecture and content management systems. Preferred Qualifications Independent, self-starter with innovative thinking, curious, action-oriented, and a strong ability to drive improvements and build relationships. Superior communication skills, including storytelling, with the ability to adapt to different audiences, formats, and styles. Highly adaptable, with a proven ability to thrive in a fast-paced environment, prioritizing multiple projects and deadlines. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees, providing opportunities for professional development, mentorship, and continuous learning. As a Technical Content Designer, you will have the chance to work on complex, high-impact projects, collaborating with cross-functional teams and contributing to the evolution of our customer support experience. You will also have access to a range of training and development programs, including workshops, webinars, and conferences, to help you stay up-to-date with the latest trends and best practices in technical writing, content design, and customer experience. Work Environment and Company Culture arenaflex is a unique and dynamic work environment, characterized by a culture of innovation, collaboration, and creativity. We value diversity, equity, and inclusion, recognizing that a diverse workforce builds stronger teams and drives better outcomes. Our employees are passionate, talented, and committed to delivering exceptional results, and we foster a culture of open communication, feedback, and continuous improvement. As a member of our team, you will be part of a vibrant, global community, with opportunities to connect with colleagues from diverse backgrounds and perspectives. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a range of $50,000 - $190,000 per year, depending on experience and qualifications. We also provide a comprehensive benefits package, including health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits. Our employees also enjoy paid leave of absence programs, flexible time off, and a range of other perks and benefits, designed to support their well-being, work-life balance, and career growth. Conclusion If you are a talented Technical Content Designer, passionate about creating exceptional customer experiences and driven by a desire to deliver high-quality content, we encourage you to apply for this exciting opportunity at arenaflex. As a member of our Customer Service Content Strategy team, you will play a critical role in shaping the future of our customer support experience, working with a talented, global team to deliver innovative, user-centered solutions. Don't miss this chance to join a dynamic, fast-paced environment, where you can grow, learn, and thrive as a professional, while making a meaningful contribution to the success of our company. Apply for this job