**Experienced Customer Service Associate – Delivering Exceptional Experiences at arenaflex**

**Job Summary:** Join the arenaflex team as an Experienced Customer Service Associate, where you will play a vital role in delivering exceptional customer experiences that exceed expectations. As a key member of our customer-facing team, you will be responsible for providing top-notch service, resolving customer issues, and promoting arenaflex's products and services. If you're passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we want to hear from you! **About arenaflex:** arenaflex is a leading provider of innovative solutions and services that empower individuals to live healthier, happier lives. Our team of dedicated professionals is committed to delivering exceptional customer experiences that make a meaningful difference in our customers' lives. We're passionate about creating a culture of inclusivity, respect, and empathy, where every customer feels valued and supported. **Key Responsibilities:** As an Experienced Customer Service Associate at arenaflex, you will be responsible for: * Engaging customers and patients by greeting them and offering assistance with products and services * Resolving customer issues and answering questions to ensure a positive customer experience * Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience * Providing customers with courteous, friendly, fast, and efficient service * Recommending items for sale to customers and recommending trade-up and/or companion items * Registering customer purchases on assigned cash register, collecting cash and distributing change as requested * Processing voids, returns, rain checks, refunds, and exchanges as needed * Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records * Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader * Implementing Company asset protection procedures to identify and minimize profit loss * Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) * Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise * Completing resets and revisions as directed * Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures * Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products * Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store) * Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance * Complying with all company policies and procedures; maintaining respectful relationships with coworkers * Completing special assignments and other tasks as assigned **Essential Qualifications:** * High school diploma or equivalent required; some college or specialized training preferred * 1-2 years of customer service experience in a retail or healthcare setting * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong problem-solving and conflict resolution skills * Ability to lift up to 25 pounds and stand for long periods * Availability to work a variety of shifts, including weekends and holidays **Preferred Qualifications:** * Experience working in a pharmacy or healthcare setting * Knowledge of store systems and store equipment * Basic math skills and accuracy with handling cash and operating a cash register * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information **Skills and Competencies:** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong problem-solving and conflict resolution skills * Ability to lift up to 25 pounds and stand for long periods * Basic math skills and accuracy with handling cash and operating a cash register * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and advance your career * Opportunities for advancement to leadership roles and specialized positions * Competitive salary and benefits package * Paid time off and holidays * Opportunities for professional development and continuing education * Collaborative and supportive work environment **Work Environment and Company Culture:** * arenaflex is committed to creating a culture of inclusivity, respect, and empathy * Our team is passionate about delivering exceptional customer experiences and making a meaningful difference in our customers' lives * We value diversity and promote a work environment that is welcoming and inclusive * arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off **Compensation, Perks, and Benefits:** * Competitive salary and benefits package * Paid time off and holidays * Opportunities for professional development and continuing education * Collaborative and supportive work environment * Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching **How to Apply:** If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you! Apply now to join the arenaflex team as an Experienced Customer Service Associate. Apply for this job