**Senior Manager, Customer Claims and Insurance – Global Risk Management and Insurance Expert**

At arenaflex, we are committed to providing exceptional services to our customers, and we are seeking a highly skilled and experienced Senior Manager, Customer Claims and Insurance to join our team. As a key member of our global risk management and insurance team, you will be responsible for managing risk profile, insurance renewal functions, and claims functions, including customer inventory and cargo loss and damage claims, errors and omissions claims, property claims, and third-party liability claims outside of the US and Canada. **About arenaflex** arenaflex is a leading provider of freight forwarding, import and export services, and customs brokerage solutions. We help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. Our commitment to exceptional customer service, innovative solutions, and a strong safety record has earned us a reputation as a trusted partner in the logistics industry. **Job Summary** As a Senior Manager, Customer Claims and Insurance, you will be responsible for managing the customer-focused Shipper's Interest program and Declared Value solutions, as well as managing at least 2 full-time exempt direct reports. You will plan, organize, staff, direct, and control the day-to-day operations of the department, develop and implement policies and programs as necessary, and develop and manage the department budget. You will also be responsible for managing global insurance-related functions, including insurance renewals, risk analysis, financial analysis, and reporting on risk functions. **Key Responsibilities** * Manage risk profile, insurance renewal functions, and claims functions, including customer inventory and cargo loss and damage claims, errors and omissions claims, property claims, and third-party liability claims outside of the US and Canada. * Manage the customer-focused Shipper's Interest program and Declared Value solutions. * Manage at least 2 full-time exempt direct reports, including hiring, coaching, skills development, recognition and rewards, staff productivity, and performance management. * Plan, organize, staff, direct, and control the day-to-day operations of the department. * Develop and implement policies and programs as necessary. * Develop and manage the department budget, ensuring compliance and addressing variances and other budget concerns. * Manage global insurance-related functions, including insurance renewals, risk analysis, financial analysis, and reporting on risk functions. * Manage claims process with internal department employees and outside claims adjusters and insurers. * Manage Shippers Interest/Declared Value programs and processes with internal departments and customers. * Set insurance revenue and Key Performance Indicator (KPI) goals, as appropriate. * Manage global vendor risk assessment and insurance verification process. * Manage corporate and international surety bonds. * Perform various system updates and data loads as required by the business or other supported areas. * Assess company risk and opportunities and execute action plans. * Contract Reviews and coordination with legal on negotiations relating to insurance, liability, and claims provisions in contracts. * Project-related tasks, including new ventures and specialized risk evaluations. * Communicate effectively with internal and external partners. **Education and Experience Requirements** * Bachelor's degree in risk management, Business, Finance, or related field preferred and 8 years of relevant experience. In lieu of degree, high school diploma or GED and 10 years of relevant experience. * Insurance Designation is preferred (such as Associates in Claims AIC, or associate in risk management (ARM), or equivalent designation) Five years (5) of risk management or similar financial field. * Freight forwarding and customs brokerage experience is preferred. * Strong proficiency in Microsoft Office products with strong Excel skills preferred. Demonstrated ability to prioritize and handle multiple tasks with accuracy and attention to detail. * Strong data and analytical skills, including understanding financial data. Excellent verbal and written communication skills. * Prior claims experience in liability and property lines of business. * Strong management and critical thinking skills. * Excellent verbal and written communication skills. * Strong team player. **Preferred Qualifications** * Will also oversee Safety Team that is responsible for safe operations to include vehicle, facility, employee, dangerous goods, operations, and fire prevention. 24/7 coverage & response. * Position is REMOTE, open to United States. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. We offer a collaborative and inclusive work environment that encourages professional growth and development. Our team members are passionate about delivering exceptional results and making a positive impact on our customers and the logistics industry. **Compensation and Benefits** arenaflex offers a competitive compensation package, including a salary range of $82,476.00-$187,788.00 Annually, as well as a comprehensive benefits program that includes health, vision, and dental insurance, retirement, and tuition reimbursement. We also offer additional pay, premiums, or bonus potential based on performance. **How to Apply** If you are a motivated and experienced professional with a passion for risk management and insurance, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and we strive to create an inclusive and respectful environment for all employees and applicants. Apply for this job