**Experienced Customer Service Consultant – Streaming Support – Remote Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a dynamic and innovative digital transformation company, we're committed to making digital processes feel more human for our customers across various industries. With over 35 years of experience, we've helped numerous global brands provide top-notch experiences for their customers. Now, we're seeking enthusiastic and people-oriented professionals to join our team in supporting customers of a global giant in the streaming media and entertainment industry. **About arenaflex** arenaflex is a Great Place to Work in the US, recognized for our commitment to creating a positive and inclusive work environment. We're a company that values diversity, equity, and inclusion, and we're dedicated to making a difference in the lives of our employees and customers alike. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. **Job Description** As an Experienced Customer Service Consultant – Streaming Support, you'll play a critical role in providing exceptional customer experiences to our clients' customers. You'll be responsible for resolving customer inquiries, troubleshooting issues, and providing solutions that meet their needs. If you're passionate about movies, TV shows, and animated stories, and you're confident in your ability to build rapport with callers, we want to hear from you. **Key Responsibilities:** * Provide exceptional customer service to clients' customers via phone, email, and chat * Troubleshoot issues related to streaming services, including basic troubleshooting skills and demonstrated understanding of streaming services on phones, smart TVs, etc. * Utilize CRM applications to manage customer interactions and resolve issues efficiently * Collaborate with internal teams to resolve complex customer issues and provide solutions * Meet or exceed performance metrics, including first call resolution (FCR), average handling time (AHT), and customer satisfaction (CSAT) * Participate in ongoing training and development to enhance skills and knowledge * Work collaboratively with colleagues to achieve team goals and objectives **Qualifications:** * Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience * Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. * Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) * Technical support experience * Strong problem-diagnosis and problem-solving skills * Multi-tasking skills, with the ability to use several applications simultaneously * Experience working with CRM applications (preferred) **Requirements for Remote Work:** * Excellent Internet connectivity: * Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! * Wired Ethernet connection is required; wireless and/or satellite Internet Service Providers are not compatible with our systems. **Benefits and Perks:** * Competitive hourly rate and paid training * Additional pay incentives as well as monthly rewards & recognition programs * Medical, dental, and vision benefits plus added benefits such as 401k and paid time off * Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy * Promote from within opportunities – 80% of our frontline leaders began their careers at arenaflex as reps * EAP & Health and Wellness programs including a personal trainer dedicated to arenaflex **Career Growth Opportunities:** * arenaflex is committed to helping our employees grow and develop their careers. We offer ongoing training and development opportunities, as well as a clear path for advancement. * Our company culture values diversity, equity, and inclusion, and we're dedicated to creating a positive and inclusive work environment. * arenaflex is a Great Place to Work in the US, recognized for our commitment to creating a positive and inclusive work environment. **Work Environment:** * arenaflex is a remote-friendly company, and we're committed to providing a flexible and supportive work environment. * Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. * arenaflex is an equal opportunity employer, and we're committed to creating a positive and inclusive work environment. **Compensation and Benefits:** * Competitive hourly rate and paid training * Additional pay incentives as well as monthly rewards & recognition programs * Medical, dental, and vision benefits plus added benefits such as 401k and paid time off * Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy **How to Apply:** If you're passionate about delivering exceptional customer experiences and you're confident in your ability to build rapport with callers, we want to hear from you. Apply now to join our team as an Experienced Customer Service Consultant – Streaming Support at arenaflex. Apply Job! **EEOC and Veteran Documentation:** During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran, and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. Apply for this job