**Experienced Customer Service - Data / Order Entry Specialist for arenaflex's Dynamic Customer Service Team**

At arenaflex, we pride ourselves on being a leading provider of high-quality lighting solutions, serving the Los Angeles community for over two and a half decades. Our commitment to exceptional customer service, fair market prices, and quality engineering has enabled us to thrive in a highly competitive industry. With our expanding LED product line, we are poised to meet the diverse lighting needs of our customers. As we continue to grow and evolve, we are seeking a highly skilled and dedicated Customer Service - Data / Order Entry Specialist to join our dynamic team. **About arenaflex** arenaflex is a forward-thinking company that has been at the forefront of the lighting industry for over two and a half decades. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner for businesses and individuals alike. With a strong focus on employee development and a positive work environment, arenaflex offers a unique opportunity for professionals to grow and thrive in their careers. **Job Summary** We are seeking a highly skilled and detail-oriented Customer Service - Data / Order Entry Specialist to join our Customer Service team. As a key member of our team, you will be responsible for providing exceptional customer service, processing orders, resolving issues, and maintaining accurate customer records. If you have a passion for delivering outstanding customer experiences and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Customer Service - Data / Order Entry Specialist, you will be responsible for the following key tasks: * **Data/Order Entry**: Process orders, returns, credits, and truck claims with high accuracy and attention to detail. * **Customer Support**: Assist customers with pricing, inventory, and order status, providing timely and effective solutions to their queries. * **Issue Resolution**: Troubleshoot and resolve customer complaints and issues in a professional and courteous manner. * **Documentation**: Update and maintain accurate customer records, ensuring seamless communication and resolution of customer concerns. * **Knowledge Development**: Develop and maintain a comprehensive knowledge base of arenaflex's evolving products and services, staying up-to-date on industry trends and developments. * **Process Improvement**: Identify areas for process improvement and implement changes to enhance customer satisfaction and operational efficiency. **Qualifications** To be successful in this role, you will need to possess the following qualifications: * **Proven Experience**: A minimum of 2 years of experience in data/order entry and customer service, with a strong track record of delivering exceptional customer experiences. * **Attention to Detail**: Excellent attention to detail skills, with a high level of accuracy in data entry and a keen eye for spotting errors. * **Time Management**: Good time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * **Communication**: Strong written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and management. * **Problem-Solving**: Ability to identify and resolve issues quickly and effectively, with a proactive approach to problem-solving. * **Independence**: Comfortable working independently with minimal supervision, with a strong sense of self-motivation and accountability. **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * **Data Entry**: Proficient in data entry software and systems, with the ability to learn and adapt to new systems quickly. * **Customer Relationship Management (CRM)**: Experience with CRM software and systems, with a strong understanding of customer relationship management principles. * **Communication**: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and management. * **Problem-Solving**: Strong problem-solving skills, with the ability to identify and resolve issues quickly and effectively. * **Teamwork**: Ability to work collaboratively as part of a team, with a strong sense of teamwork and collaboration. **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to the growth and development of our employees. As a Customer Service - Data / Order Entry Specialist, you will have access to a range of career growth opportunities, including: * **Professional Development**: Regular training and development opportunities to enhance your skills and knowledge. * **Mentorship**: Access to experienced mentors who can provide guidance and support in your career development. * **Career Advancement**: Opportunities to advance your career within the company, with a strong focus on internal promotions. * **Learning Benefits**: Access to a range of learning benefits, including online courses, workshops, and conferences. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. Our company culture is built on a strong foundation of respect, empathy, and open communication, with a focus on employee well-being and satisfaction. As a Customer Service - Data / Order Entry Specialist, you will be part of a close-knit team that is passionate about delivering exceptional customer experiences and driving business success. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * **Salary**: $18 - $26 per hour, depending on experience. * **Benefits**: Comprehensive benefits package, including medical, dental, and 401k. * **Perks**: Access to a range of perks, including flexible working hours, remote work options, and employee recognition programs. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to receiving your application and welcoming you to our dynamic team! Apply for this job