Experienced Customer Service Loyalty Champion II – Remote Role for Exceptional Customer Experience and Retention

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-makers who anticipate, lead, and believe that listening is where learning begins. Our team is built on the principles of trust, community, and growth, and we're looking for like-minded individuals to join our mission. As a Customer Service Loyalty Champion II, you'll be at the forefront of delivering exceptional customer experiences, resolving complex issues, and driving business growth through proactive measures. Job Overview In this remote role, you'll work from the comfort of your own home, with occasional in-person trainings and meetings at our hub location in Temple Terrace, FL. As a Loyalty Champion, you'll be responsible for resolving customer needs, preventing churn, and turning every contact into a sale or save opportunity. You'll embody the Service Plus mindset, resolving customer concerns and future concerns, while growing the business through targeted loyalty and retention strategies. Key Responsibilities: Resolve customer needs and prevent churn through proactive measures Handle and resolve escalated customer concerns with varying levels of complexity Turn every contact into a sale or save opportunity with a premium experience Embrace the Service Plus mindset by resolving customer concerns and future concerns Grow the business through completing a full end-to-end account analysis Execute targeted loyalty and retention strategies for high-value and at-risk customers Provide an exceptional experience by listening for bells of churn during conversations Navigate systems and utilize available tools and resources to be self-sufficient Serve as a brand ambassador and advocate for customers throughout every contact Apply business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness Requirements and Qualifications To be successful in this role, you'll need to have: Bachelor's Degree or one or more years of customer service experience One or more years of sales experience Experience resolving complex customer issues, including escalations, billing, and product Q&A A strong sales acumen with a track record of meeting or exceeding revenue and retention goals Willingness to work a rotating schedule, including nights, weekends, and holidays Meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment Preferred Qualifications: A degree in a related field Experience troubleshooting customer products and services and working knowledge of our network Experience promoting and upselling products or services One or more years of Retention experience What We Offer At arenaflex, we're committed to providing a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We offer: Competitive compensation and benefits package Opportunities for career growth and professional development A dynamic and supportive team environment Flexible work arrangements, including remote work options Access to cutting-edge technology and tools A culture that values diversity, equity, and inclusion Home Office Requirements To be eligible for this remote role, you'll need to meet the following home office requirements: Private workspace with a dedicated desk and chair Minimum internet speed of 25mbps (direct connection to a cable or fiber modem) Ability to self-manage in a remote work environment, including setting up company-provided computer equipment Location within the state of Florida and within a reasonable commute to the hub location in Temple Terrace, FL Diversity and Inclusion At arenaflex, we're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Conclusion If you're passionate about delivering exceptional customer experiences, driving business growth, and working in a dynamic and inclusive environment, we encourage you to apply for this exciting opportunity. Join our team of innovators and creatives at arenaflex and take your career to the next level. Apply now and become a part of our mission to empower people to live, work, and play through connection and innovation. Apply for this job