Experienced Customer Service Representative – Airline Industry Expertise with Competitive Hourly Rate and Comprehensive Benefits Package

Introduction to arenaflex arenaflex is on a mission to revolutionize the airline industry, and we're excited to announce that we're growing rapidly. With a strong focus on innovation, customer satisfaction, and employee well-being, we're committed to becoming the best airline in the history of aviation. Our careers offer a comprehensive benefits package designed to keep you happy, healthy, and well-traveled. From employee-run community groups to top-notch benefits like parental leave, 401k, and rewards like space-available travel, arenaflex is truly an exceptional workplace. Are you ready to take your career to new heights and explore the world with us? About Our Team At arenaflex, we believe that inclusion drives innovation and is the foundation of everything we do. Our Advanced Technology team spans the globe and is comprised of diverse individuals working together with pioneering technology to make arenaflex the best airline in the history of flight. We're looking for talented and dedicated individuals to join our team and contribute to our mission. Job Summary We're seeking a highly skilled and experienced customer service representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all. This role requires a high level of technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment. Key Responsibilities Collaborate with development teams and other division leaders/partners to provide innovative technical solutions that enable business capabilities. Participate and lead in the design and development of creative batch and streaming data applications using AWS technologies. Support large-scale data pipelines in a distributed and scalable environment. Enable and optimize production AWS environment for data infrastructure and frameworks. Establish containers and Serverless platform with cloud infrastructure. Provide the team with technical guidance and direction to be undertaken and guide them in the resolution of questions/issues. Work closely with cross-functional teams to design and implement scalable and efficient data pipelines and architectures. Develop and maintain technical documentation and ensure that all solutions are well-documented and easily maintainable. Essential Qualifications To succeed in this role, you will need to have the following essential qualifications: Bachelor's degree and 8+ years of professional experience. 4+ years of professional experience managing infrastructure and data pipelines using Cloud Solution, Terraform, PySpark, Airflow, or similar technologies. 2+ years of experience leading a team that designs, develops, or supports solutions on AWS. Working knowledge of common AWS technologies - EC2, S3, IAM, Lambda, Glue, SNS, others. General familiarity with other AWS technologies. Working knowledge with CI/CD tools, SQL, Python, Spark, Version control system, JIRA. Hands-on experience with any object-oriented programming language. Must be legally authorized to work in the US for any employer without sponsorship. Preferred Qualifications While not essential, the following qualifications will give you a competitive edge: AWS Certification - Solutions Architect, DevOps Engineer, or similar. Experience with Data Quality tools - Great Expectations, Deequ, or similar. Excellent knowledge and experience with Linux operating system or Windows. Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills. Strong technical skills and expertise in AWS technologies. Ability to work effectively in a fast-paced environment and prioritize multiple tasks. Strong problem-solving and analytical skills. Ability to lead and guide cross-functional teams. Strong attention to detail and ability to maintain high-quality documentation. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including: Comprehensive onboarding program to ensure a smooth transition into the role. Ongoing training and development programs to enhance technical skills and knowledge. Opportunities for career advancement and professional growth. Access to industry-leading technologies and tools. Collaborative and dynamic work environment that encourages innovation and creativity. Work Environment and Company Culture At arenaflex, we're proud of our company culture and work environment. We offer: A dynamic and collaborative work environment that encourages innovation and creativity. A comprehensive benefits package that includes medical, dental, and vision insurance, 401k, and more. A range of employee recognition and reward programs. Opportunities for flexible work arrangements and remote work. A commitment to diversity, equity, and inclusion. Compensation, Perks, and Benefits We offer a competitive hourly rate and a comprehensive benefits package that includes: Medical, dental, and vision insurance. 401k and retirement plans. Employee stock purchase plans. Travel benefits and discounts for employees and qualified relatives. Paid time off and holidays. Employee assistance programs and counseling services. Conclusion If you're a motivated and talented individual who is passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. At arenaflex, we're committed to helping our employees grow and develop in their careers, and we offer a range of training and development programs to support your professional growth. Don't miss out on this opportunity to join our team and take your career to new heights. Apply now and become a part of the arenaflex family! Apply for this job