**Experienced Customer Service Representative – Collections (Hybrid) at arenaflex San Antonio, Texas**

**Join the arenaflex Team and Become the Voice of arenaflex** At arenaflex, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who are passionate about delivering exceptional customer experiences. As a Customer Service Representative – Collections (Hybrid) at arenaflex, you'll be at the forefront of our customer service efforts, working in a dynamic, fast-paced environment that's always evolving. If you're ready to take your customer service skills to the next level and become the voice of arenaflex, we want to hear from you! **About arenaflex** arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. **The Role** As a Customer Service Representative – Collections (Hybrid) at arenaflex, you'll be responsible for providing top-notch customer service to our clients, resolving billing and collections issues, and ensuring that our customers stay connected to what matters most. You'll work in a hybrid role, splitting your time between our San Antonio, Texas location and working from home. This role requires a strong ability to communicate effectively, think critically, and work independently in a fast-paced environment. **Key Responsibilities** * Provide exceptional customer service to clients, resolving billing and collections issues in a timely and professional manner * Work in a hybrid role, splitting time between our San Antonio, Texas location and working from home * Utilize effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions * Process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures * Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required * Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions * Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers * Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services * Process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures **What We're Looking For** * Call center or customer service experience * Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations * Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and handle sensitive customer information **What You Can Look Forward To** * Paid training you'll complete from home and additional resources to support you * Opportunity to work in a dynamic, fast-paced environment that's always evolving * Chance to develop your skills and expertise in customer service, collections, and billing * Opportunity to work with a global leader in communications and technology * Comprehensive benefits package, including medical, dental, vision, 401(k), tuition reimbursement, and more * Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) * Paid Parental Leave * Paid Caregiver Leave * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs * Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone **Work from Home Requirements** * You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Growth Opportunities** * Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. * Opportunities for advancement to leadership roles, specialized teams, or specialized functions * Access to training and development programs to help you grow and succeed in your career * Collaborative and supportive work environment that encourages innovation and creativity **How to Apply** If you're ready to take the lead as the voice of arenaflex, we want to hear from you! Apply today and join our team of talented individuals who are passionate about delivering exceptional customer experiences. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Apply Now** Apply Job! Apply for this job