Experienced Customer Service Representative – Delivering Exceptional Client Experiences in a Dynamic Electrical Services Environment

Welcome to arenaflex arenaflex is a leading electrical services company dedicated to providing top-notch solutions to homeowners in the greater area. With a strong foundation built on quality, reliability, and customer satisfaction, we have established ourselves as a trusted name in the industry. Founded with the goal of creating a superior electrical services experience, we have cultivated our craft over the years to flawlessly meet the needs of our clients. Our commitment to excellence has earned us numerous accolades, including prestigious awards that recognize our market dominance, service excellence, and dedication to our customers. About the Role We are currently seeking an experienced and skilled Customer Service Representative to join our team in the Hamburg, NY area. As a vital member of our electrical office, you will play a crucial role in ensuring that our clients receive prompt, convenient, and exceptional service. Your primary goal will be to provide top-notch support to our customers, maximizing our field technicians' time and mileage while maintaining a high level of customer satisfaction. If you are a career-minded individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to incoming client calls, emails, and other inquiries in a professional and courteous manner Multitask with computer programs to enter data while communicating with customers Use scripts to relay information to customers about their service calls and ensure a smooth experience Collect payments, pull permits, and conduct research as needed Provide prompt and convenient service to maximize field technicians' time and mileage Maintain a high level of organization and attention to detail to ensure seamless operations Benefits and Perks At arenaflex, we value our employees and offer a comprehensive range of benefits and perks to show our appreciation for their hard work and dedication. These include: Competitive wage of $18 - $23 per hour, depending on experience Health, dental, and vision insurance Paid time off (PTO) and paid holidays 401(k) plan with company match Wage increases based on performance Company-provided uniforms and brand new work trucks Ideal Candidate We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional experiences. Our ideal candidate will possess: Verifiable experience in a fast-paced customer service, scheduling, and dispatch position Excellent customer service skills and a strong ability to multitask A career-minded approach, looking for more than just a job A dependable and reliable work ethic, with a strong attention to detail A team player mentality, with a willingness to work collaboratively with others A respectful and kind approach to treating others with dignity Career Growth and Development At arenaflex, we are committed to fostering a culture of growth and development. We believe that our employees are our greatest asset, and we are dedicated to providing them with the tools, training, and support they need to succeed. As a Customer Service Representative, you will have access to: Ongoing training and development opportunities to enhance your skills and knowledge Performance-based wage increases and promotions A collaborative and supportive work environment that encourages open communication and feedback Opportunities to take on new challenges and responsibilities as you grow and develop in your role Work Environment and Company Culture arenaflex is proud to offer a dynamic and supportive work environment that is built on a foundation of respect, trust, and open communication. Our company culture is centered around our core values of quality, reliability, and customer satisfaction, and we are committed to fostering a positive and inclusive work environment that allows our employees to thrive. As a member of our team, you can expect: A collaborative and team-oriented approach to work Regular feedback and coaching to help you grow and develop in your role Opportunities to participate in company-sponsored events and activities A positive and supportive work environment that recognizes and rewards your contributions How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. To apply, simply fill out our initial mobile-friendly online application. We look forward to meeting you soon! Conclusion Join arenaflex as a Customer Service Representative and become a part of a dynamic and supportive team that is dedicated to delivering exceptional electrical services to our clients. With a competitive wage, comprehensive benefits, and opportunities for growth and development, this is an exciting opportunity to take your career to the next level. Apply today and discover a rewarding and challenging role that will allow you to make a real difference in the lives of our customers. Apply for this job