**Experienced Customer Service Representative – Email, Chat, and Voice Support for arenaflex's Electric Vehicle Startup**

At arenaflex, we're revolutionizing the electric vehicle industry with innovative, All-American solutions that empower customers to take control of their transportation needs. As a Customer Service Representative for Email, Chat, and Voice Support, you'll play a pivotal role in shaping the future of customer experience at our startup. Your mission will be to create a seamless, personalized interaction for every customer, setting the tone for their perception and expectations of their future interactions and experience with arenaflex. **About arenaflex** arenaflex is a pioneering electric vehicle startup that's changing the game with its cutting-edge technology and commitment to sustainability. Our team is passionate about delivering exceptional customer experiences that exceed expectations, and we're looking for like-minded individuals to join our journey. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to providing top-notch support to our customers, ensuring their loyalty and retention. **Responsibilities** As a Customer Service Representative for Email, Chat, and Voice Support, your day-to-day role will consist of: * Supporting customers via email, chat, and phone, providing technical assistance and resolving inquiries in a timely and professional manner. * Guiding customers through questions about arenaflex's products, systems, and processes, ensuring they have a clear understanding of our solutions. * Troubleshooting issues related to the website, app, and in-car software, providing clear and empathetic communication to customers, especially in conflict situations. * Collaborating with external teams to resolve customer issues that require additional assistance, acting as the bridge for the customer as we navigate a resolution. * Ensuring every customer interaction leaves them feeling valued and understood, with a positive perception of arenaflex's brand. * Maintaining strict adherence to the assigned schedule and managing high-volume inbound calls with ease. **Requirements** To succeed in this role, you'll need: * At least 18 years of age * High School Diploma or equivalent * Ability to successfully pass a criminal background check * Ability to work a full-time work week of 32-40 hours, with overtime opportunities as needed * Ability to maintain 100% strict adherence to the assigned schedule * Strong computer knowledge, including ability to accurately type at least 30 wpm * Excellent English written and verbal communication skills * High level of expertise with spelling, grammar, and punctuation * Courteous and friendly with a high level of professionalism * Willingness to learn and adapt to new tools and technologies * Strong time management and ability to multitask applications while talking to customers on the phone * 1-3 years of customer support and technical support call center experience **Nice-to-haves** While not required, the following experience would be a plus: * Previous work from home experience * Prior experience with email and chat support * Prior experience using customer support/relationship management software or similar systems * Prior experience with automotive customer support/service/success * Passion for automotive topics and electric vehicles **Benefits** As a valued member of the arenaflex team, you'll enjoy: * $17.00 USD starting pay * Performance-based incentives each month * Health benefits including medical, dental, and vision for you and your family * 401(k) investment options with employer match opportunities * Paid vacation time * Computer equipment provided * Onsite full gym free to employees * Great work/life balance while developing your career **Why join arenaflex?** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our journey. As a Customer Service Representative, you'll have the opportunity to: * Work with a dynamic team that's dedicated to customer satisfaction * Develop your skills and expertise in customer support and technical support * Enjoy a competitive salary and benefits package * Take advantage of performance-based incentives and opportunities for growth * Contribute to a company that's making a positive impact on the electric vehicle industry **How to apply** If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of the electric vehicle industry, apply now! Visit our website at [insert link] to submit your application and join the arenaflex team. Apply for this job