**Part Time Remote Customer Support Specialist - Marketplace**

**Join arenaflex's dynamic team as a Part Time Remote Customer Support Specialist - Marketplace and be a part of delivering exceptional customer experiences in a fast-paced, ever-evolving marketplace!** Are you passionate about providing top-notch customer support and ensuring customer satisfaction? Do you thrive in a remote work environment and enjoy working with a diverse range of customers? If so, we want to hear from you! arenaflex is seeking a highly motivated and customer-focused Part Time Remote Customer Support Specialist - Marketplace to join our team. **About arenaflex** arenaflex is a leading provider of innovative solutions and services, dedicated to empowering businesses and individuals to succeed in today's fast-paced marketplace. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive growth through collaboration and innovation. As a remote customer support specialist, you will play a vital role in helping us achieve this mission and making a lasting impact on our customers' lives. **Job Summary** As a Part Time Remote Customer Support Specialist - Marketplace, you will be the primary point of contact for all inquiries and issues involving Internet Marketplace Customer Service via email, acting as a liaison to the Processing Department team. You will be responsible for handling incoming customer inquiries, resolving issues, and providing exceptional customer experiences. This is a fantastic opportunity to join a dynamic team, develop your skills, and grow your career in a fast-paced and ever-evolving marketplace. **Key Responsibilities** * Handle incoming customer inquiries from various channels via email, assisting customers with order changes, status updates, cancellations, and other issues. * Respond to customer concerns with empathy and present arenaflex in a positive light at all times. * Prevent customer returns and ensure customer retention by reasonable negotiations, providing solutions that are beneficial to the company and attractive to the customer. * Contact customers via phone when possible to resolve inquiries and issues in a timely manner. * Demonstrate self-confidence and a desire to go the extra mile to take care of the customer from A-Z, creating a positive customer experience every time. * Partner with management on escalated customer and product issues, identifying trends and consistently communicating them to management in measurable terms. * Provide proactive, consistent follow-up to all customer inquiries, either via phone or email, responding and replying to every customer email upon receipt. * Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order. * Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary. **Essential Qualifications** * Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus. * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner. * Computer literate, with the ability to navigate through programs and windows. * Excellent typing and data entry skills. * Able to multi-task, i.e., talk on the phone and type notes at the same time. * Effective problem solver. * Must perform with a low error rate as an email specialist. * Must be able to meet minimum required interactions of 80+ per day. * Must be available to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor. **Preferred Qualifications** * Experience working in a remote customer support environment. * Familiarity with arenaflex's products and services. * Strong analytical and problem-solving skills. * Ability to work in a fast-paced environment with multiple priorities. * Strong communication and interpersonal skills. **Internet Connectivity Guidelines** As a condition of employment, employees must provide and maintain a High-Speed Internet connection that meets arenaflex's Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at arenaflex. * Must maintain a dedicated business class internet connection. * Cable connection is required and must be high-speed business class internet. * If available, request a dynamic modem for cable. * Speeds of at least 15 MBS down/5 MBS up are required. * Cable modem or DSL router must be provided by carrier. * Cable modem must be set up in bridge mode. * DSL router firewall must be disabled. * Wi-Fi, firewall, and ALG must be disabled from the dedicated business class internet connection. **Equipment** arenaflex will supply the following hardware: * Modem * Wyse terminal (computer) * Monitor * Phone and headset * Other miscellaneous equipment **Benefits and Perks** * Competitive hourly rate * Opportunities for career growth and professional development * Flexible work schedule * Comprehensive training and support * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Apply for this job