**Experienced Full Stack Technical Specialist - Datacom for arenaflex**

**Join arenaflex's dynamic team as a Technical Specialist - Datacom and embark on an exciting journey in the heart of the AV and IT industry.** At arenaflex, we're passionate about delivering exceptional experiences through innovative technology solutions. Our Telecom Services team is a key player in this mission, responsible for designing, testing, and implementing cutting-edge telecommunications services across Walt Disney World (WDW). As a Technical Specialist - Datacom, you'll be part of this high-energy team, working closely with our partners and internal stakeholders to create seamless and efficient experiences for our guests. **About arenaflex** arenaflex is a leading provider of innovative technology solutions, dedicated to pushing the boundaries of what's possible. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the AV and IT industry. With a strong focus on collaboration and innovation, we're constantly seeking talented individuals to join our team and contribute to our mission. **Job Summary** We're seeking an experienced Technical Specialist - Datacom to join our Telecom Services team at arenaflex. As a key member of this team, you'll be responsible for providing field support and maintenance for our video servers, programming, and interactive hardware installations. You'll work closely with our internal stakeholders and external partners to ensure the smooth operation of our telecommunications services, including video and interactive systems. **Key Responsibilities** * Provide field support and maintenance for video servers, programming, and interactive hardware installations * Troubleshoot and resolve technical issues related to video and interactive systems * Collaborate with internal stakeholders and external partners to ensure seamless operation of telecommunications services * Prepare and present metrics on uptime, usage, trends, and opportunities for improvement * Ensure timely and efficient resolution of technical issues, minimizing downtime and impact on business operations * Work closely with the Resort Designing Group, FAM, OSI, and WDI to ensure alignment and coordination of technical efforts * Assist with programming patches and updates * Provide oversight of local delivery of consumables by vendors * Collaborate with other DPEP groups and service providers to deliver effective technical solutions * Oversee the device refresh and recycling programs * Conduct thorough investigations with field specialists * Manage vendor relationships **Essential Qualifications** * 3+ years of experience in the AV/IT industry, with a strong understanding of video and interactive systems * 3+ years of network cabling and routing experience * Strong knowledge of Microsoft Office, SAP Workplace, and Service NOW * Strong understanding of various video and audio merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.) * Strong understanding and experience in commercial video distribution support, sustainment, and execution * Demonstrated ability to manage escalations and blackouts * Strong knowledge of network security principles and industry best practices * Knowledge of investigation and reporting tools like Splunk, Power BI * Strong organizational and time management skills * Ability to meet designated deadlines and manage competing priorities * Strong written and verbal communication skills * Eagerness to learn new software applications * Ability to work on Saturdays or Sundays, as well as evenings, as required by client and business needs * Self-motivated and driven * Demonstrated ability to manage escalations and blackouts * Moderate experience in network cabling and routing * Familiarity with intelligent and video systems and solutions * Demonstrated success working with a range of partners **Preferred Qualifications** * 3+ years of experience in the AV or IT industry, with experience in video distribution, encoding, audio mixes, and IOT devices * 3+ years of network cabling and routing experience **Education** * Bachelor's degree in computer science, video technology, data systems, engineering, mathematics, data analysis, or other related scientific or technical discipline * Or, equivalent certifications or relevant work experience **Preferred Education** * Various security and organization certifications **Licenses/Training** * Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.) **Job Benefits** * Remote Work Flexibility: As a remote worker, you'll enjoy the flexibility of working from your preferred location, eliminating the need for a daily commute and allowing you to create a comfortable workspace. * Balance between fun and serious activities: Remote work often provides a better balance between fun and serious activities, allowing you to plan your work around your own life and responsibilities. * Competitive Compensation: Many organizations offer competitive pay rates for senior-level positions, which can vary widely depending on the industry and company size. * Medical Benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package. * Retirement Plans: Many businesses offer retirement savings plans, such as a 401(k), with employer matching or contributions. * Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one organization to another. * Professional Development: Some organizations invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement. * Investment Opportunities or Equity: In certain industries or startups, you may be offered investment opportunities or equity in the company. * Performance-Based Rewards: Depending on your role and company performance, you may be eligible for performance-based rewards or incentives. * Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace setup. * Flexible Hours: Depending on the organization's policies, you may have the flexibility to set your own working hours reasonably. * Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and business-related issues. * Employee Discounts: Some organizations offer discounts on their products or services to their employees. * Employee Benefits: Although you're working remotely, some organizations still offer suburbanite benefits like public transportation or parking sponsorships. * Wellness Programs: Wellness programs can include gym memberships, fitness classes, or health challenges to promote employee well-being. * Remote Team Building: Organizations may organize virtual team-building activities or provide tools for remote employees to stay connected and engaged with their colleagues. **How to Apply** If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job