Experienced Customer Service Representative for Union Benefits Coordination – Remote Work Opportunity in California

Welcome to arenaflex: Empowering Labor Unions and Associations through Exceptional Benefits Coordination arenaflex is a rapidly growing company that has established itself as a leading provider of benefits for labor unions, credit unions, and associations. With a strong presence in southern California, we have built direct relationships with over 20,000 union associations, serving police departments, firefighters, teachers, postal workers, and other labor unions. As we continue to expand, we are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives, working remotely from the comfort of their own homes in California. About Our Company Culture and Values At arenaflex, we pride ourselves on our commitment to delivering exceptional service to our clients and their members. We believe in fostering a culture of self-motivation, leadership, and integrity, where our team members can grow professionally and personally. Our values are rooted in a customer-centric approach, and we strive to provide a supportive and inclusive work environment that encourages collaboration, innovation, and continuous learning. Job Summary and Responsibilities As a Customer Service Representative at arenaflex, you will play a vital role in educating union members about the benefits available to them through their affiliation. Your primary responsibilities will include: Responding to member inquiries and providing accurate information about available benefits Assisting members in navigating the benefits enrollment process Identifying opportunities to offer additional benefits to members, while ensuring a consultative and non-pushy approach Building strong relationships with union members and associations to ensure long-term satisfaction and loyalty Collaborating with internal teams to resolve member concerns and improve overall service delivery Maintaining accurate records and data to support business growth and development Requirements and Qualifications To be considered for this exciting opportunity, you should possess the following essential qualifications: Flexible hours and ability to work independently in a remote setting Fluency in English, with bilingual skills in any language being a plus Must reside in California, with a strong understanding of the local labor union landscape Proven customer service experience, with a strong focus on empathy, active listening, and problem-solving Self-motivation, leadership abilities, and a desire for professional growth and development Exceptional people skills, with the ability to build strong relationships with diverse stakeholders What We Offer: A Comprehensive Benefits Package and Career Growth Opportunities At arenaflex, we are committed to supporting the well-being and career aspirations of our team members. Our comprehensive benefits package includes: Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) Union benefits, including life insurance, roadside assistance, and identity theft protection Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Career Growth and Development Opportunities At arenaflex, we believe in investing in the growth and development of our team members. As a Customer Service Representative, you can expect: Comprehensive training and mentorship programs to support your professional development Opportunities for career advancement and specialization in benefits coordination Regular feedback and coaching to help you achieve your goals and aspirations A supportive and inclusive work environment that encourages collaboration and innovation Why Join arenaflex: A Culture of Excellence and Community By joining arenaflex, you will become part of a dynamic and growing company that is dedicated to making a positive impact in the lives of labor union members and their families. You will have the opportunity to work with a talented and passionate team, while enjoying the flexibility and autonomy of remote work. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. How to Apply To apply for this role, please submit your application, including your resume and a cover letter outlining your experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Join arenaflex today and become part of a team that is shaping the future of benefits coordination for labor unions and associations. We look forward to hearing from you! Apply for this job