**Experienced Customer Service Representative – High Volume Call Center Environment**

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a key member of our Customer Service team, you'll play a vital role in delivering top-notch service to our valued customers. If you're passionate about providing world-class support, have a knack for problem-solving, and thrive in fast-paced environments, we want to hear from you! **About arenaflex** arenaflex is a leading organization in the transportation industry, committed to providing safe, reliable, and efficient services to our community. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. **Job Summary** We're seeking an experienced Customer Service Representative to join our high-volume call center team. As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers, responding to inquiries and complaints, and resolving issues in a timely and professional manner. If you're a team player with excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences, we encourage you to apply. **Key Responsibilities** * Respond to high-volume, inbound written and telephone citizen inquiries and complaints relating to arenaflex services * Provide bus route information and other services to the public * Interview citizens by phone to determine details of the inquiry or problem * Treat the public in a professional, courteous, and tactful manner at all times * Communicate with co-workers, management, and others in a courteous and professional manner * Simultaneously communicate, research, gather, and enter all pertinent facts pertaining to issues and complaints into a database during the call * Interact with internal departments or divisions, as appropriate, to secure information and/or refer issues and complaints/concerns for a response * Keep abreast of arenaflex departments/divisions operational procedures, practices, and office locations * Read various documents such as maps while applying procedures and regulations to work situations * Advise departmental personnel, citizens, and others on status of cases pending, as appropriate **Work Schedule** Our Customer Service team operates on a variety of schedules, including: * Monday, Tuesday, Thursday, and Friday: 10:30 AM - 7:30 PM * Saturday: 8:00 AM - 5:00 PM **Work Environment** As a Customer Service Representative, you'll work in a fast-paced call center environment with moderate noise levels. You'll be required to work nights, weekends, and/or holidays, and may be subject to physical demands such as: * Sitting and/or standing for prolonged periods * Performing repetitive motion **Essential Qualifications** * High school diploma or possession of an acceptable equivalency diploma * One year of experience in a high-volume inbound, call center or customer service environment * Demonstrated experience in using a personal computer **Preferred Qualifications** * Associate's degree * Knowledge of arenaflex departments and agencies' operational procedures, practices, and office locations * Familiarity with customer service standards and maintaining focus on customer needs * Proficient in using a multi-line telephone system * Skilled in empathic listening techniques * Ability to multitask * Ability to communicate effectively, orally, and in writing * Ability to type * Competent in handling confrontations constructively * Quick learner of bus routes and schedules * Proficient in simultaneous communication, interpretation, and data entry * Good judgment in decision-making in line with policies and procedures * Skilled in conducting in-depth interviews with sound judgment and diplomacy * Competent in collecting and analyzing data objectively * Proficient in operating standard office equipment, including personal computers * Committed to achieving individual goals that support Division objectives * Ability to work in close quarters with others while maintaining confidentiality **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficient in using a personal computer and standard office equipment * Ability to multitask and prioritize tasks effectively * Strong customer service skills, with a focus on delivering exceptional experiences * Ability to work in close quarters with others while maintaining confidentiality **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for advancement and career growth * A supportive and collaborative work environment **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Employee recognition and reward programs **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job