**Experienced Customer Service Representative – Home Improvement Industry**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of lead and workflow management solutions, we're committed to empowering our customers to achieve their goals. We're now seeking an enthusiastic and self-motivated Customer Service Representative to join our team and help us make a lasting impact in the home improvement industry. **About arenaflex** arenaflex is a dynamic and innovative company that has been at the forefront of the home improvement industry since its acquisition by Financeit in 2017. Our industry-leading platform powers over $3 billion in annual sales, and our full-service contact center in Fort Lauderdale, Florida, is the main point of contact for our customers. We're proud of our reputation for delivering exceptional customer service and support, and we're committed to maintaining the highest standards of quality and excellence in everything we do. **The Role** As a Customer Service Representative at arenaflex, you'll play a critical role in ensuring that our customers receive the highest level of service and support. You'll be responsible for answering incoming calls, responding to customer requests, and providing exceptional customer service in a fast-paced environment. You'll also be responsible for adapting to changing guidelines and procedures, identifying and escalating issues to supervisors, and maintaining excellent written and verbal communication skills. **Responsibilities** * Answer incoming calls and respond to customer requests in a timely and professional manner * Work in a fast-paced environment with multiple priorities and deadlines * Book appointments for customers with a high degree of data accuracy * Maintain excellent written and verbal communication skills on a consistent basis * Identify and escalate issues to supervisors as needed * Adapt to fast-changing guidelines and procedures with customers * Inform clients by explaining procedures, answering questions, and providing information * Maintain and improve quality results by adhering to standards and guidelines * Collaborate with colleagues to achieve team goals and objectives * Participate in ongoing training and development programs to improve skills and knowledge **Essential Qualifications** * High school graduate or G.E.D. * Minimum of one year experience in an inbound/outbound call center or retail environment * Excellent oral and written communication skills * Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously * Ability to type at least 25 words per minute (preferred) * Experience in providing exceptional customer service and maintaining established quality requirements * Ability to pass a background check **Preferred Qualifications** * Experience working in the home improvement industry * Previous experience in a customer-facing role * Strong problem-solving and analytical skills * Ability to work in a team environment and collaborate with colleagues * Experience with CRM software and other customer service tools **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to adapt to changing guidelines and procedures * Strong attention to detail and ability to maintain accuracy * Ability to work independently and as part of a team * Strong customer service skills and ability to maintain a positive attitude **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills and knowledge. We offer a range of career learning and development programs, including: * Ongoing training and development programs to improve skills and knowledge * Opportunities for advancement and career growth * Mentorship and coaching programs to support employee development * Access to industry-leading tools and technologies * Collaborative and supportive work environment **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. We're committed to maintaining a positive and supportive work environment that encourages employee growth and development. Our company culture is built on the following values: * Customer satisfaction: We're committed to delivering exceptional customer experiences that exceed expectations. * Collaboration: We work together as a team to achieve our goals and objectives. * Innovation: We're passionate about staying ahead of the curve and delivering innovative solutions to our customers. * Integrity: We're committed to maintaining the highest standards of quality and excellence in everything we do. **Compensation, Perks, and Benefits** arenaflex offers a range of compensation, perks, and benefits to our employees, including: * Competitive hourly rate * Opportunity to work from home (after completion of 1 week of in-office onboarding/training) * $15,000 Life Insurance (Company Paid) * 401K plan eligibility after 1 year of service with company match of up to 4% * Weekly/monthly gift card drawings/contests for meeting goals * Casual dress code **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to maintaining a workplace that's inclusive and respectful of all employees, and we're proud to offer accommodations on request for candidates taking part in all aspects of the selection process. **Next Steps** If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, we'd love to hear from you! Please submit your application and we'll contact you if you become selected for a virtual interview. Apply Job! Apply for this job