**Experienced Customer Service Representative – Telehealth Support Agent (Paid Training Opportunity)**

At arenaflex, we're passionate about delivering exceptional customer experiences that make a meaningful difference in people's lives. As a leading telehealth company, we're seeking a talented and compassionate Customer Service Representative to join our team of dedicated professionals. If you're a people person with a passion for helping others, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a dynamic and innovative telehealth company that's revolutionizing the way healthcare services are delivered. Our mission is to provide high-quality, patient-centered care that's accessible, affordable, and convenient. We're committed to building a team of talented individuals who share our passion for delivering exceptional customer experiences. **Job Summary** As a Customer Service Representative, you'll play a critical role in supporting our patients and healthcare providers across the country. You'll be responsible for receiving and processing calls, gathering information, and relaying it to our clinicians. This is a rewarding and challenging role that requires strong customer care skills, attention to detail, and the ability to work in a fast-paced environment. **Key Responsibilities** * Receive and process calls from patients and healthcare providers * Gather information from callers and relay it to our clinicians * Provide exceptional customer service and support to patients and healthcare providers * Work effectively in a team environment to ensure seamless communication and collaboration * Maintain accurate and up-to-date records of patient interactions * Participate in ongoing training and professional development to enhance customer care skills * Collaborate with our clinicians to resolve patient concerns and issues **Essential Qualifications** * 18+ years of age * Excellent verbal communication, interpersonal, and organizational skills * Accurate keyboard and typing skills (minimum 40 wpm) * Proficient use of Microsoft Office and internet navigation * Strong customer service skills with the ability to speak with a smile in your voice * Evening, weekend shifts required (including holidays) * Access to high-speed internet on a personal network (cannot be a shared network) * Personal, private, and patient-confidential workspace environment required * Background check will be conducted as part of the interview process * Federal work-eligibility check will be conducted upon hire **Preferred Qualifications** * Previous customer service experience in a healthcare or telehealth setting * Experience working in a fast-paced, dynamic environment * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Familiarity with electronic medical records (EMRs) and telehealth platforms **Skills and Competencies** * Excellent communication and interpersonal skills * Strong customer service skills with the ability to speak with a smile in your voice * Accurate and efficient data entry skills * Ability to work effectively in a team environment * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and handle sensitive patient information * Familiarity with electronic medical records (EMRs) and telehealth platforms **Career Growth Opportunities and Learning Benefits** * Paid training and ongoing professional development opportunities * Opportunities for career advancement and growth within the company * Collaborative and supportive work environment * Flexible scheduling and remote work options * Comprehensive benefits package, including health, dental, vision, and retirement plans **Work Environment and Company Culture** * arenaflex is a remote-friendly company that offers flexible scheduling and remote work options * Our team is passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives * We're committed to building a diverse and inclusive team that reflects the communities we serve * Our company culture is built on values of empathy, compassion, and excellence **Compensation and Perks** * Starting pay: $18.00 per hour * Opportunities to increase pay quickly through promotions and performance-based bonuses * Comprehensive benefits package, including health, dental, vision, and retirement plans * Paid time off and holidays * Flexible scheduling and remote work options **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to building a team that reflects the communities we serve and values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job