Experienced Customer Service Representative - Overnight Shift (Work from Home Illinois) - Delivering Exceptional Patient Care and Support at arenaflex

Introduction to arenaflex and Our Mission At arenaflex, we are dedicated to making a positive impact on the lives of our patients by providing them with the best possible care and support. As a leading healthcare organization, we understand the importance of delivering exceptional customer service, especially when it comes to life-sustaining medications. Our Specialty Pharmacy is committed to building a team of compassionate and skilled Customer Service Representatives who can make a real difference in the lives of our patients. If you are passionate about helping others and have a strong background in customer service, we encourage you to apply for this exciting opportunity to join our team. Job Overview and Responsibilities As a Customer Service Representative at arenaflex, you will be working in our inbound call center, supporting our specialty patients who are in need of life-sustaining medications. Your primary responsibility will be to handle inbound calls from patients, addressing their concerns, and providing them with timely and effective solutions. Typical calls may include prescription refills, order status, and insurance coverage. You will be working overnight shifts, and we guarantee a minimum of 40 hours per week. Through your skills and knowledge, you will be able to help our patients on their path to better health, making a real difference in their lives. Handle inbound calls from patients, addressing their concerns, and providing timely and effective solutions Provide exceptional customer service, resolving patient issues on the first call whenever possible Work collaboratively with other teams to ensure seamless delivery of patient care and support Utilize computer systems and software to manage patient information, orders, and communications Stay up-to-date with company policies, procedures, and industry developments to provide accurate and informed support to patients Requirements and Qualifications To be successful in this role, you will need to have a strong background in customer service, preferably in a fast-paced, metric-driven environment. You should have excellent communication and interpersonal skills, with the ability to empathize with patients and provide personalized support. We require a minimum of 12 months of customer service experience, with at least 6 months of experience working in a high-call volume environment. You should also have strong computer skills, with experience working in Windows, Microsoft, or other applications. 1+ year of customer service experience 6+ months of high-call volume experience Strong computer skills, with experience working in Windows, Microsoft, or other applications Must live within 75 miles of Mount Prospect, IL Verifiable High School Diploma, GED, or equivalent experience Preferred Qualifications While not essential, we prefer candidates with experience handling and resolving complex customer needs over the phone, as well as those with healthcare work experience and familiarity with benefits, insurance, and prescriptions. If you have a passion for delivering exceptional customer service and making a positive impact on the lives of others, we encourage you to apply. 6 months experience handling and resolving complex customer needs over the phone Healthcare work experience and familiarity with benefits, insurance, and prescriptions Training and Development At arenaflex, we are committed to providing our employees with the training and development they need to succeed. Our comprehensive training program will equip you with the knowledge and skills required to deliver exceptional customer service and support to our patients. You will have the opportunity to work with experienced trainers and mentors who will guide you through the training process and provide ongoing support and feedback. Training Schedule: Monday to Friday, 9:00 am EST to 5:00 pm EST Schedule Availability: Monday through Sunday, 9:00 pm EST to 9:00 am EST (an 8-hour shift will be assigned to you, 5 days a week, within this time frame) Compensation and Benefits We offer a competitive salary range for this role, with a minimum of $17.02 per hour and a maximum of $27.16 per hour. We also provide a range of benefits, including opportunities for career advancement, professional development, and a supportive work environment. At arenaflex, we are committed to taking care of our employees, so they can focus on delivering exceptional care and support to our patients. COVID-19 Vaccination Requirement arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Our Culture and Values At arenaflex, we are committed to promoting and sustaining a culture of diversity, inclusion, and belonging. We strive to create a work environment that is supportive, inclusive, and respectful of all employees, regardless of their background, culture, or identity. Our Heart At Work Behaviors support this purpose, empowering everyone who works at arenaflex to feel valued, respected, and supported in their role. Conclusion If you are passionate about delivering exceptional customer service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Representative, you will have the opportunity to work with a talented and dedicated team, providing support and care to our patients. With competitive compensation, comprehensive benefits, and opportunities for career advancement, this is an ideal role for anyone looking to make a real difference in the lives of others. Apply now to join our team and start making a positive impact today! Apply for this job