Experienced Customer Service Representative – Overnight Shift – Work from Home Opportunity – Delivering Exceptional Patient Care and Support

Introduction to arenaflex At arenaflex, we are dedicated to making a meaningful difference in the lives of our patients by providing them with the highest level of care and support. As a leading healthcare organization, we understand the importance of delivering exceptional customer service with empathy and compassion. Our team is passionate about helping others, and we are committed to creating a culture that values diversity, inclusion, and belonging. If you are a motivated and caring individual who is looking for a rewarding career opportunity, we encourage you to join our team as a Customer Service Representative – Overnight Shift. Job Overview As a Customer Service Representative – Overnight Shift at arenaflex, you will play a vital role in supporting our specialty patients who are in need of life-sustaining medications. You will be working from the comfort of your own home in Illinois, making it an ideal opportunity for those who value flexibility and work-life balance. Your primary responsibility will be to handle inbound calls from patients, addressing their concerns, and providing them with timely solutions. Typical calls may include prescription refills, order status, and insurance coverage. You will be the first point of contact for our patients, and your ability to provide exceptional customer service will have a direct impact on their overall experience. Key Responsibilities: Handle inbound calls from patients, addressing their concerns, and providing them with timely solutions Provide exceptional customer service with empathy and compassion, resolving patient issues on the first call Utilize strong computer skills to navigate our systems and provide accurate information to patients Collaborate with internal teams to ensure seamless delivery of medications and services Meet productivity and quality standards, adhering to established metrics and guidelines Requirements and Qualifications To be successful in this role, you will need to possess a minimum of 1 year of customer service experience, preferably in a fast-paced, metric-driven environment. You should also have strong computer skills, including experience working with Windows, Microsoft, or other applications. A high school diploma, GED, or equivalent experience is required. Additionally, you must live within 75 miles of Mount Prospect, IL, and be available to work overnight shifts, Monday through Sunday, 9:00pm EST to 9:00am EST. Essential Qualifications: 1+ year of customer service experience 6+ months of high call center experience service experience working in Windows, Microsoft, or another application Must live within 75 miles of Mount Prospect, IL Verifiable High School Diploma, GED, or equivalent experience Preferred Qualifications: Prefer six months experience handling and resolving a high volume of complex customer needs over the phone Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. We offer comprehensive training programs, designed to equip you with the skills and knowledge necessary to succeed in your role. Our training schedule is Monday through Friday, 9:00am EST to 5:00pm EST. We also provide incredible advancement opportunities, allowing you to grow within our organization or move to another role that aligns with your career goals. Work Environment and Culture Our team at arenaflex is passionate about delivering exceptional customer service, and we strive to create a culture that is inclusive, diverse, and supportive. We believe in empowering our employees to take ownership of their work and providing them with the resources necessary to succeed. Our Heart At Work Behaviors support our purpose, guiding our commitment to deliver enhanced human-centric health care for a rapidly changing world. Compensation and Benefits The typical pay range for this role is between $17.02 and $27.16 per hour. We also offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. Our compensation package is designed to recognize and reward your hard work and dedication to our patients. COVID-19 Vaccination Requirement arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Conclusion If you are a motivated and caring individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative – Overnight Shift at arenaflex, you will have the chance to make a meaningful difference in the lives of our patients, while also growing and developing your career. Don't miss out on this opportunity to join our team and be part of a culture that values diversity, inclusion, and belonging. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job