Experienced Customer Service Representative – Overnight Shift – Work from Home Opportunity – Delivering Exceptional Patient Care and Support

Introduction to arenaflex At arenaflex, we are dedicated to making a positive impact on the lives of our patients by providing them with the best possible care and support. As a leading healthcare organization, we understand the importance of delivering exceptional customer service with empathy and compassion. Our team is passionate about helping others, and we are committed to creating a culture of diversity, inclusion, and belonging. If you share our values and are looking for a rewarding career opportunity, we invite you to join our team as a Customer Service Representative – Overnight Shift. Job Overview As a Customer Service Representative – Overnight Shift at arenaflex, you will be an integral part of our Inbound Pharmacy Service team, supporting our specialty patients who require life-sustaining medications. Your primary responsibility will be to handle inbound calls from patients, addressing their concerns, and ensuring timely delivery of their medications. You will be working from the comfort of your own home in Illinois, with a guaranteed 40 hours of work per week. Our pharmacy has a high-energy culture, and we are passionate about providing excellent customer service while resolving patients' questions on the first call. Key Responsibilities Handle inbound calls from patients, addressing their concerns, and providing support with prescription refills, order status, and insurance coverage Utilize your skills and knowledge to help patients on their path to better health, ensuring timely delivery of life-sustaining medications Provide exceptional customer service with empathy, resolving patients' questions on the first call Work collaboratively with our team to achieve our goals and objectives, promoting a culture of diversity, inclusion, and belonging Participate in ongoing training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and best practices Requirements and Qualifications To be successful in this role, you will need to have: At least 1 year of customer service experience working with customers/patients in a fast-paced, metric environment 6+ months of high call center experience, working with Windows, Microsoft, or another application Strong computer skills and a passion for helping others A verifiable High School Diploma, GED, or equivalent experience Must live within 75 miles of Mount Prospect, IL Preferred Qualifications 6 months of experience handling and resolving a high volume of complex customer needs over the phone Healthcare work experience and familiarity with benefits, insurance, and prescriptions Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative – Overnight Shift, you will have access to ongoing training and development programs, designed to enhance your skills and knowledge. We offer incredible advancement opportunities, allowing you to grow within our pharmacy or move to another role within arenaflex. If you take care of our patients, we will take care of your career. Work Environment and Company Culture Our team at arenaflex is passionate about delivering exceptional customer service with empathy and compassion. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. As an equal opportunity employer, we do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Compensation, Perks, and Benefits The typical pay range for this role is between $17.02 and $27.16 per hour. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. As a Customer Service Representative – Overnight Shift, you will also have access to ongoing training and development programs, designed to enhance your skills and knowledge. COVID-19 Vaccination Requirement arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we invite you to join our team at arenaflex as a Customer Service Representative – Overnight Shift. With a guaranteed 40 hours of work per week, ongoing training and development programs, and a comprehensive benefits package, this is an opportunity you won't want to miss. Apply now to take the first step towards a rewarding career in healthcare, where you can make a positive impact on the lives of our patients. Apply for this job