**Experienced Customer Service Representative – Payments and Digital Strategy Team**

Are you ready to embark on a new journey with a dynamic and innovative company like arenaflex? Do you have a passion for delivering exceptional customer service and a knack for problem-solving? If so, we invite you to join our arenaflex family as an Experienced Customer Service Representative on our Payments and Digital Strategy team. **About arenaflex** arenaflex is a leading company in the industry, known for its commitment to innovation, customer satisfaction, and employee development. Our team is dedicated to providing world-class service to our customers, and we're looking for talented individuals like you to help us achieve our goals. **Why You'll Love This Job** As an Experienced Customer Service Representative on our Payments and Digital Strategy team, you'll have the opportunity to work on a variety of exciting projects, including: * Processing payments and transactions for our customers * Coordinating with vendors, the Federal Reserve Bank, and other institutions to ensure smooth operations * Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Working with customers to resolve issues and provide exceptional service * Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and Federal Banking laws **Key Responsibilities** * Complete data access and balancing tasks * Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions * Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Work customer cases/assignments * Follow and maintain guidelines and procedures to ensure compliance with NACHA regulations and Federal Banking laws * Process mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products * Log, review, and make necessary GL, account changes, and/or returns * Process Stop Pays and Check Batching * Complete daily balancing and department closing * Obtain information from customers for timely and accurate processing of international and domestic wire transfer requests * Research and verify incoming and outgoing wire transfer information * Communicate with vendors to process wire transfers * Understand and be familiar with outgoing and incoming wire transfer laws * Deposit check returns, review member check returns on draft changes, process member checks, verify customers for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **Essential Qualifications** * High school degree or GED * Intermediate Excel and Word experience * Ability to work prolonged hours in support of business needs * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet time limits under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and customers * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams **Preferred Qualifications** * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience **Skills and Competencies** * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software * Ability to work in a team environment and contribute to the success of the team * Ability to communicate effectively with customers and colleagues * Ability to work in a fast-paced environment and handle multiple responsibilities * Ability to maintain confidentiality and handle sensitive information * Ability to work independently and with minimum supervision * Ability to self-motivate and prioritize work effectively * Ability to maintain excellent performance and attendance **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Representative, you'll have access to a variety of training and development opportunities, including: * On-the-job training and mentorship * Online training and certification programs * Opportunities for advancement and career growth * A supportive and collaborative work environment **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values diversity, inclusion, and employee development. Our team is passionate about delivering exceptional customer service and working together to achieve our goals. As an Experienced Customer Service Representative, you'll be part of a collaborative and supportive team that's committed to making a difference. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Salary and benefits * Travel perks and discounts * Health benefits and wellness programs * 401(k) program and company matching * Additional benefits, including employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more **Conclusion** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to join our arenaflex family as an Experienced Customer Service Representative. Apply today and take the first step towards a rewarding and challenging career with a dynamic and innovative company like arenaflex. Apply Job! Apply for this job