**Experienced Customer Service Representative: Remote near El Paso, TX - Join arenaflex's Dynamic Team**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in supporting our Health Texas project by providing top-notch customer care and benefit enrollment services to our valued clients. If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! **Why Join arenaflex?** At arenaflex, we're committed to fostering a culture of excellence, innovation, and inclusivity. Our comprehensive benefits package is designed to support your physical, emotional, and financial well-being, while our professional development opportunities will help you grow and thrive in your career. Here are just a few reasons why you'll love working with us: * **Competitive Compensation**: Enjoy a competitive salary, quarterly bonuses based on performance, and a range of benefits that will help you achieve your financial goals. * **Comprehensive Insurance Coverage**: Choose from a variety of medical, dental, vision, and prescription plans, as well as life insurance benefits and discounts on auto, home, renter's, and pet insurance. * **Future Planning**: Prepare for retirement with our 401K Retirement Savings plan and company matching, and enjoy a range of other benefits that will help you plan for the future. * **Paid Time Off Package**: Enjoy a generous PTO package, holidays, and sick leave, so you can take the time you need to recharge and relax. * **Holistic Wellness Support**: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP), and enjoy a range of other benefits that will help you maintain a healthy work-life balance. * **Recognition Platform**: Acknowledge and appreciate outstanding employee contributions, and enjoy a range of other benefits that will help you feel valued and recognized. * **Diversity, Equity, and Inclusion Initiatives**: Join a workplace committed to fostering diversity and inclusion, and enjoy a range of benefits that will help you grow and thrive in a supportive and inclusive environment. * **Tuition Reimbursement**: Invest in your ongoing education and development, and enjoy a range of other benefits that will help you achieve your career goals. * **Employee Perks and Discounts**: Enjoy a range of exclusive benefits and discounts, including access to a range of wellness programs and resources tailored to your needs. * **Professional Development Opportunities**: Participate in training programs, workshops, and conferences, and enjoy a range of other benefits that will help you grow and thrive in your career. **Essential Duties and Responsibilities:** As a Customer Service Representative, you'll be responsible for: * **Answering Incoming Calls**: Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures, and protocols, including but not limited to the confidentiality and privacy policies. * **Tracking and Documenting Inquiries**: Track and document all inquiries using the applicable systems, and complete associated tasks according to the established guidelines. * **Meeting Quality Assurance (QA) and Other Key Performance Metrics**: Meet QA and other key performance metrics, and facilitate the fulfillment of caller requests for materials via mail, email, or download. * **Transferring/Referencing Consumers**: Transfer/refer consumers to appropriate entities according to the established guidelines, and escalate calls or issues to the appropriate designated staff for resolution as needed. * **Facilitating Translation Services**: Facilitate translation services for non-English speaking callers according to procedures, and attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. **Minimum Requirements:** To be considered for this role, you'll need: * **High School Diploma or GED**: A high school diploma or GED is required, and 0-6 months of relevant professional experience is preferred, or an equivalent combination of education and experience. * **Customer Service Experience**: Customer service experience is preferred, and you must reside in the state of Texas, and within 70 miles of El Paso. **Training Requirements:** To succeed in this role, you'll need to: * **Complete Onsite Training**: Complete onsite training on Day 1 for equipment training, and complete classroom and on-the-job training with no time missed. * **Work with Webcam**: Be willing and able to work with a webcam during training and other meetings as instructed by management. **Home Office Requirements:** To work from home, you'll need: * **Reliable, High-Speed Internet Service**: Reliable, high-speed internet service is required, and services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible. * **Minimum 20 Mbps Download Speeds**: Minimum 20 Mbps download speeds are required, and you must be able to connect your computer directly to your modem or router via an ethernet cable, Wi-Fi connections are not allowed. * **Quiet and Distraction-Free Workspace**: A quiet and distraction-free workspace is required, and arenaflex will supply your computer equipment. **Equal Employment Opportunity:** arenaflex is an Affirmative Action/Equal Opportunity Employer, and we're committed to fostering a culture of diversity, equity, and inclusion. We recognize the unique skills and experiences that active military service members, their spouses, and veteran candidates bring to our workforce, and we're proud to offer a range of benefits and opportunities to support their career growth and development. **Pay Transparency:** arenaflex's compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of our total compensation package, and other rewards may include short- and long-term incentives as well as program-specific awards. **Minimum Salary:** $14.00 per hour **Maximum Salary:** $14.00 per hour If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join arenaflex's dynamic team and start your career journey today! Apply for this job