**Experienced Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a major Pharmacy Benefit Services (PBM) entity, we're committed to providing innovative solutions that improve the lives of our members. We're now seeking an accomplished Customer Service Representative to join our remote team and help us achieve our mission. **About arenaflex** arenaflex is a leading PBM entity owned by 20 non-profit health plans, serving over 33 million members and managing government programs, including Medicare and Medicaid. Our organization is built on a foundation of compassion, innovation, and customer-centricity. We're passionate about making a positive impact on the lives of our members and their families. **Job Summary** We're looking for a highly motivated and customer-focused individual to join our remote team as a Customer Service Representative. As a key member of our team, you'll be responsible for providing exceptional customer service, resolving complaints, and ensuring that our members receive the support they need. If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, we encourage you to apply. **Key Responsibilities** * Interact with customers to provide information in response to inquiries about products and services * Handle and resolve complaints, determining the client's issue, offering possible solutions, or providing follow-up as needed * Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills * Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments * Refer unresolved customer grievances to designated departments for further investigation * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken **Work Environment and Requirements** * Must reside in California * A wired LAN connection from the modem/router to the desktop or laptop is mandatory (wireless connectivity is not permitted) * The client will provide a 2-meter LAN cable; if a longer cable is necessary, the candidate is responsible for acquiring the required length * Candidates must have a table and office chair * Candidates are expected to use video during training, team meetings, and as required by the client * Must have a hard-wired internet connection and a quiet workspace **Essential Qualifications** * High school diploma or GED * 0-2 years customer service-related experience required * Previous experience with computer applications, such as MS Outlook or data entry software * Ability to accurately document and record customer/client information * Proficiency in computer software navigation and dual screens is essential * The ability to handle complex calls, demonstrate critical thinking, and problem-solving skills is crucial * Strong communication skills are a must **Preferred Qualifications** * Previous experience in a pharmacy setting is preferred but not mandatory * Bi-lingual candidates who speak Hmong, Spanish, or Mien are preferred **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your customer service skills * A supportive team environment that encourages collaboration and knowledge-sharing * Opportunities for career advancement and professional growth within our organization **Compensation, Perks, and Benefits** * Competitive hourly rate of $18.83 per hour * 401(k) plan * Dental insurance * Health insurance * Vision insurance * Work-from-home flexibility * 8-hour shift schedule **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Selection Process** Our selection process includes video interviews via Zoom/MS Teams. We're committed to ensuring that our hiring process is fair, transparent, and inclusive. We look forward to reviewing your application and discussing this opportunity further. **Join our team at arenaflex and make a difference in the lives of our members!** Apply for this job