**Experienced Customer Support Representative – Remote Opportunity at arenaflex**
**Join arenaflex, a leading provider of innovative learning solutions, as we continue to revolutionize the way companies grow through learning.** At arenaflex, we believe that the best companies grow through learning, and that's why hundreds of market leaders choose our Learning Cloud to power employee and customer learning. Our mission is to empower organizations to boost employee performance, grow revenue, and scale customer success. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of learning, we invite you to apply for the Customer Support Representative role. **Why arenaflex?** arenaflex has been making waves in the industry with its impressive growth and recognition. Here are just a few reasons why we're an exciting place to work: * Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures * Ranked #1 2023 Fortune Best Workplaces in Bay Area List * Ranked #5 on 2023 Fortune Best Workplaces for Millennials List * Named Among Best Workplaces in Software by Inc. Magazine for 2024 * G2's 2023 Best Software Awards: Top 50 Best Products for Mid-Market * G2's 2023 Best Software Awards: Top 100 Highest Satisfaction Products * Ranked #873 on this year's Inc. Magazine 5000 list of the fastest-growing private companies in America * Made #9 on Fortune's Best Workplaces for Women List 2022 * Mogul's Top 100 Companies with Inclusive Benefits in 2022 * Great Place to Work Certified August 2022-August 2023 * Named a 2022 & 2023 Y Combinator Top Company * #1 Top-Rated LMS by The Motley Fool * JMP Securities Hot 100 Startups: The best privately held software companies 2022 * Otta's ROCKET LIST 2022: 100 of the fastest-growing companies to accelerate your career * #1 on Inc's 2021 Best Workplaces List for Startups * Fortune's Best Places to Work in the Bay Area 2021 * Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag **What's the Opportunity?** We're looking for a talented Customer Support Representative to join our team and provide an exceptional support experience for our customers. As a key member of our support team, you'll be on the front lines with our customers, listening to their pain points, troubleshooting issues, and helping resolve any problems that may arise. You'll also have the opportunity to interface closely with our product and engineering teams to help guide the roadmap based on the trends you're seeing. **What Will I Be Doing?** As a Customer Support Representative, your responsibilities will include: * Answering questions and troubleshooting issues on chat and email via our support ticketing system * Becoming a technical expert across our product and adjacent technologies like SSO, Salesforce, and Slack * Working closely with product and engineering to escalate any high-priority issues and trends * Having the opportunity to experience a fast-paced startup environment * Shift Hours: 8am - 5pm PT (9am - 6pm MT) **What Skills Do I Need?** To succeed in this role, you'll need: * 2 to 4 years of experience in a support-related role for a software product (enterprise SaaS a plus) * Strong technical and written skills * Ability to multitask (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment * Experience with Intercom, Zendesk, Salesforce * Ability to communicate complex concepts to customers * Process-driven and having attention to detail * Eagerness to respond to tickets to ensure that all SLA response times are met * Empathy for customers and diligence to resolve problems to provide customer satisfaction * Passion for the startup experience **Perks** As a member of our team, you'll enjoy: * Fully Remote - Work from anywhere in the US * Flexible Time Off & 13 company-wide holidays * Equity * Full healthcare coverage * 100% paid short-term & long-term disability insurance, plus life insurance * Stipend for remote work setup & DeskPass account * 401K * Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP) * Employee Resource Groups * Access to Well-Being Benefits including: One Medical, Gympass, & Headspace * This role is fully remote and must sit in Pacific or Mountain Time zones * At this time, arenaflex does not sponsor work visas **Ready to Join the arenaflex Team?** If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of learning, we invite you to apply for the Customer Support Representative role. Don't miss this opportunity to join a leading provider of innovative learning solutions and make a meaningful impact on our customers' success. Apply Now! Apply for this job