**Experienced Customer Service Representative – Remote Opportunity at arenaflex**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to learn and grow? If so, we invite you to join arenaflex as an Experienced Customer Service Representative in our remote team. **Why arenaflex?** arenaflex is a leading organization in the industry, renowned for its commitment to customer satisfaction and excellence. As a remote customer service representative, you will be part of a talented team that shares your passion for delivering outstanding service and making a difference in the lives of our customers. With arenaflex, you will enjoy the flexibility of remote work, allowing you to balance your work and personal life while contributing to the success of our organization. **About the Role** As an Experienced Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner. You will work closely with our team to ensure that our customers receive the highest level of service, while also maintaining a high level of productivity and efficiency. **Key Responsibilities:** * Provide exceptional customer service to our customers, responding to their inquiries and concerns in a timely and professional manner * Resolve customer complaints and issues in a fair and efficient manner * Collaborate with our team to ensure that our customers receive the highest level of service * Maintain accurate and up-to-date records of customer interactions and transactions * Meet productivity and efficiency targets, while maintaining a high level of quality and accuracy * Participate in ongoing training and development to enhance your skills and knowledge * Work independently and as part of a team to achieve business objectives **What You Will Do:** * Complete statistical access and balancing features * Coordinate return objects with contributors, door vendors, the Federal Reserve Bank, and other institutions * Assist other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing * Work member cases/assignments * Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Process mortgage bills, multi-account, and member deposits, credit card bills, and other exams, including IRA, financial ruin, and payoff exams * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products * Log, study, and make important GL, account changes, and/or returns * Process Stop Pays and Check Batching * Complete daily balancing and department closing * Obtain information from contributors for the timely and correct processing of international and domestic budget transfer requests * Research and verify incoming and outgoing budget transfer information * Communicate with the vendor to process budget transfers * Understand and be familiar with outgoing and incoming budget transfer laws * Deposit check returns, study member re-exams on draft changes, process member exams, affirm contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and prison fees **All You Will Need for Success:** * Minimum Qualifications: + High school degree or GED + Intermediate Excel and Word experience * Preferred Qualifications: + Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires **Skills, Licenses & Certifications:** * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software * Ability to work prolonged hours in aid of business needs * Ability to work extremely good customer service skills * Ability to perform in a quick-paced environment, handle multiple responsibilities, and feature as an essential part of a team * Ability to perform mathematical calculations and examine data * Ability to efficiently prioritize work and meet time limits under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-inspire with robust employer skills and capability for interest to detail * Ability to efficiently prioritize work and meet time limits * Ability to maintain excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams **Work Environment and Company Culture:** As a remote customer service representative at arenaflex, you will enjoy a flexible and dynamic work environment that allows you to balance your work and personal life. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We offer ongoing training and development opportunities to enhance your skills and knowledge, as well as a competitive compensation package and benefits. **Compensation, Perks, and Benefits:** * Competitive salary and benefits package * Ongoing training and development opportunities * Flexible work schedule and remote work arrangement * Opportunity to work with a leading organization in the industry * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Apply Now:** Apply Job! Apply for this job