**Experienced Customer Service Representative – Remote/Flexible Schedule**

Are you a compassionate and patient individual who is passionate about making a positive impact on people's lives? Do you thrive in a fast-paced environment and enjoy working independently? If so, we may have the perfect opportunity for you! At arenaflex, we're dedicated to providing exceptional customer service to our clients, and we're seeking a highly skilled and motivated Customer Service Representative to join our team. As a remote/flexible schedule Customer Service Representative, you'll have the freedom to work from the comfort of your own home, set your own schedule, and make a real difference in the lives of our clients and their customers. **About arenaflex** arenaflex is a leading provider of payroll services for individuals who are part of self-directed Medicaid programs. Our mission is to empower caregivers and patients to receive the care and compensation they deserve, and we're committed to delivering exceptional customer service to our clients and their customers. **Key Responsibilities** As a Customer Service Representative, you'll be responsible for: * Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assisting with enrollment, program applications, and set up in applicable systems * Retrieving information to assist caregivers with any payroll-related inquiries * Utilizing de-escalation techniques when supporting upset or frustrated callers * Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Documenting information and outcomes as necessary **About You** To be successful in this role, you'll need: * At least one year of customer service experience * Strong computer skills and the ability to offer troubleshooting advice when appropriate * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Your Home Office Environment** To ensure your success as a remote Customer Service Representative, you'll need: * A computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Where arenaflex Contracts** arenaflex contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US. **Flexible Hours of Operation** As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you'd prefer to service fewer than 20 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you're free to pursue a different opportunity within the arenaflex Marketplace. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance You'll also be able to take advantage of arenaflex Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the arenaflex Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! Please note that arenaflex is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. arenaflex receives no compensation in any form from the Perks Program. **Why arenaflex?** At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our independent contractors to thrive. We believe in the importance of work-life balance and offer flexible scheduling to ensure that our contractors can meet their personal and professional goals. **How to Apply** If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply Job! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. **Disclaimer** arenaflex is not responsible for any errors or omissions in this job posting. arenaflex reserves the right to modify or cancel this job posting at any time without notice. Apply for this job