**Experienced Customer Service Representative - Sales (Hybrid) at arenaflex**

As a global leader in communications and technology, arenaflex is revolutionizing the way people connect and interact with each other. We're seeking an experienced Customer Service Representative - Sales to join our team and be the voice of arenaflex. In this hybrid role, you'll have the opportunity to work in our Charlotte Call Center and remotely from home, creating meaningful connections with customers and driving sales growth. **About arenaflex** arenaflex is a pioneer in the communications and technology industry, with a rich history dating back nearly 150 years. From the invention of the telephone to the widespread adoption of 5G and Fiber, we've been at the forefront of innovation. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. **Your Impact** As a Premier Service Consultant specializing in customer acquisition and service, you'll be the frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you'll address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. **Your Day-to-Day** * Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers * Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions * Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records * Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services * Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services * Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service **What You Can Look Forward To** * Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant * Competitive salary, with the potential to earn up to $3,000 in commissions monthly if all sales goals are met * Amazing perks and benefits, including: + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone **What We're Looking For** * Call center or customer service experience * Flexibility to work any schedule during hours of operation is essential * Specific job assignments may require day, evening, weekend, or holiday hours * Occasional overtime may be required * HYB Requirements: + Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) + An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) + You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) **Why arenaflex?** * We're a global leader in communications and technology, with a rich history and a commitment to innovation * We offer a dynamic and supportive work environment, with opportunities for growth and development * We're passionate about making connections and bringing people together, and we're looking for like-minded individuals to join our team **How to Apply** If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our work-from-home roles and to submit your application. Apply Job! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities. Apply for this job