**Experienced Customer Service Representative - Sports Entertainment - $20.50/hour - Hybrid - Overnight Shift**

At arenaflex, we're passionate about delivering exceptional customer experiences in the sports entertainment industry. As a Customer Service Representative, you'll be the face and voice of our digital sportsbook operations, working closely with fellow sports fans to build strong relationships and top-tier experiences for our patrons. If you're a motivated and driven individual with a passion for sports and customer service, we want to hear from you! **About the Role** We're seeking an experienced Customer Service Representative to join our team in Cherry Hill, New Jersey. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers via live chat, email, and phone. You'll have the opportunity to work with our mobile applications, understand our customers' needs, and provide comprehensive information to ensure a seamless customer experience. **Key Responsibilities** * Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps. * Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players. * Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand. * Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations. * Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable. * Answer player questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information. * Follow various internal standard operating procedures to escalate issues to internal arenaflex departments and casino Property personnel. * Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction. * Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products. * Deliver exceptional performance results in customer satisfaction and contact handle times. * Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience. * Maintain a strong track record for punctuality and attendance. * Perform other duties as assigned. **About You** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that arenaflex operates. * High School diploma or College Degree required. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to player satisfaction. * Demonstrated passion for excellence with respect to treating and caring for players. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Education and conference reimbursements. **Work Environment and Company Culture** At arenaflex, we're committed to creating a fun and relaxed work environment that encourages collaboration, creativity, and innovation. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. As a Customer Service Representative, you'll have the opportunity to work with fellow sports fans, learn about the latest trends in sports entertainment, and develop your skills in customer service, problem-solving, and communication. **Compensation and Benefits** As a Customer Service Representative, you'll earn a competitive hourly rate of $20.50/hour, plus a shift differential of $1.00/hour for working our overnight shift. You'll also be eligible for a comprehensive benefits package, including medical, dental, and vision insurance, as well as education and conference reimbursements. **How to Apply** If you're a motivated and driven individual with a passion for sports and customer service, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding career in sports entertainment. Apply Job! Apply for this job