Experienced Customer Success Specialist – Mandarin and English Speaking, Writing, and Reading Proficiency Required for Full Remote Night Shift Position at arenaflex

Introduction to arenaflex and the Industry arenaflex is a leading innovator in the digital landscape, dedicated to providing exceptional customer experiences through cutting-edge solutions. As part of our commitment to excellence, we are seeking highly skilled and dedicated professionals to join our team as Customer Success Specialists. This role is pivotal in ensuring our clients receive the highest level of support and service, aligning with our mission to foster long-term relationships and drive business growth. The customer success industry is rapidly evolving, with a growing emphasis on personalized, omnichannel experiences that meet the diverse needs of a global customer base. At arenaflex, we are at the forefront of this evolution, leveraging technology and talent to redefine the standards of customer success. Our team is passionate about delivering impactful support that not only resolves issues but also enhances the overall customer journey. Job Overview The Customer Success Specialist (CSS) role at arenaflex is designed for individuals who are passionate about delivering exceptional customer experiences. As the primary point of contact for our clients using our food ordering app, you will be responsible for handling customer inquiries, addressing concerns, and providing timely and accurate information through inbound and outbound phone calls. Your proficiency in both Mandarin and English, including speaking, writing, and reading skills, will be essential in communicating effectively with our diverse customer base. Key Responsibilities Assist customers in placing online orders, ensuring a seamless and user-friendly experience. Provide comprehensive support through phone calls, addressing customer queries, and resolving issues in a professional and courteous manner. Process payments securely, adhering to the highest standards of data protection and privacy. Proactively support customers, maintaining our brand reputation by ensuring prompt and effective issue resolution. Identify and escalate priority issues to the relevant teams, ensuring timely and effective resolution. Collaborate with the customer support team to improve processes, share best practices, and contribute to the continuous improvement of our service quality. Maintain and improve service quality by adhering to our high standards of customer service, actively seeking feedback, and implementing changes as necessary. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Education: A Bachelor's Degree, Diploma, or equivalent in any field. Fresh graduates are also encouraged to apply, as we provide comprehensive training and development opportunities. Work Experience: At least 6 months of experience in customer support, with call center experience being advantageous but not mandatory. Language Proficiency: B2 level proficiency in English, with the ability to communicate fluently and professionally. Proficiency in Mandarin is also required, including speaking, writing, and reading skills. Interpersonal Skills: A customer service-oriented approach, with active listening skills and the ability to handle inquiries in a professional and courteous manner. Technical Skills In addition to the essential qualifications, you will need to possess the following technical skills: A typing speed of at least 40 words per minute (wpm) with 90% accuracy, enabling you to efficiently process customer inquiries and updates. Computer literacy, with proficiency in Microsoft Windows and Office, to effectively utilize our systems and tools. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Customer Success Specialist, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer success, communication, and technology. Our career growth opportunities are tailored to support your professional aspirations, whether you aim to specialize in a particular area of customer success or pursue leadership roles within our organization. Our learning benefits include: Professional development workshops and webinars, focusing on the latest trends and best practices in customer success. Mentorship programs, pairing you with experienced professionals who can provide guidance and support in your career journey. Opportunities for cross-functional training, enabling you to gain insights into other areas of our business and expand your skill set. Work Environment and Company Culture arenaflex prides itself on a dynamic and inclusive work environment, where diversity, creativity, and innovation thrive. Our company culture is built on the principles of teamwork, respect, and open communication, ensuring that every team member feels valued and empowered to contribute their best work. As a full remote position, you will enjoy the flexibility of working from the comfort of your own space, with the support of our virtual tools and platforms to stay connected with the team. Our night shift schedule, from 12:00 am to 11:00 am, Monday to Sunday (5 days a week, with 8 working hours and 1 hour break), offers a unique opportunity to balance your work and personal life. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including a salary of RM 3,000++ and extra allowances to recognize your hard work and dedication. Our perks and benefits are designed to support your well-being and career growth, including: Comprehensive health insurance, ensuring you and your loved ones are protected. Generous paid time off, allowing you to recharge and pursue your interests. Access to exclusive employee discounts and promotions, enhancing your lifestyle and purchasing power. Conclusion If you are a motivated and customer-focused individual, passionate about delivering exceptional experiences and driving business growth, we invite you to join our team at arenaflex as a Customer Success Specialist. With your proficiency in Mandarin and English, and your commitment to excellence, you will play a vital role in shaping the future of customer success in our organization. Apply now to embark on a rewarding career journey, where you will be empowered to make a difference, grow professionally, and thrive in a dynamic and supportive environment. We look forward to welcoming you to the arenaflex family! Apply for this job