Experienced Customer Support Representative - Chat and Online Engagement Specialist for Automotive Industry Clients

Welcome to arenaflex: Where Customer Experience Meets Innovation arenaflex, a leader in providing exceptional customer support solutions, is seeking a highly skilled and enthusiastic Customer Support Representative - Chat to join our dynamic team. As a key member of our customer-facing team, you will engage in online conversations with customers, representing our automotive dealer clients in a favorable and professional manner. Your primary goal will be to turn these conversations into valuable leads that help our clients generate revenue and grow their businesses. About Our Work Environment At arenaflex, we pride ourselves on maintaining a relaxed yet professional and fun work environment. We believe that a positive and energetic team is essential to delivering outstanding customer service. If you enjoy working with technology, are passionate about providing exceptional customer experiences, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities As a Customer Support Representative - Chat at arenaflex, your responsibilities will include: Handling a wide variety of customer inquiries via online chat, ensuring timely and accurate responses that meet or exceed customer expectations. Providing detailed and accurate information about our products and services via online chat, addressing customer questions and concerns in a professional and courteous manner. Narrowing down on appointment information to schedule appointments, ensuring a seamless experience for our customers and clients. Capturing customer contact information for lead generation and client review, contributing to the growth and success of our clients' businesses. Summarizing interactions based on customer needs for client review, ensuring that our clients have the insights they need to improve their services and customer relationships. Developing and maintaining a comprehensive knowledge base of our evolving products and services, staying up-to-date with the latest developments and enhancements. Essential Qualifications To be successful in this role, you will need: Previous experience in retail customer service or the automotive industry, although not necessary, is highly preferred. Basic internet and window-based computer skills, with the ability to navigate multiple software applications and systems. A strong ability to multitask, with gaming experience being helpful in demonstrating your capacity to handle multiple conversations and tasks simultaneously. A positive and professional demeanor, with excellent written and verbal communication skills that enable you to effectively engage with customers and clients. The ability to adapt to change and thrive in a quick-paced work environment, where no two days are ever the same. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working in a customer-facing role, with a proven track record of delivering exceptional customer service and support. Familiarity with the automotive industry, including products, services, and trends. Strong technical skills, with the ability to quickly learn and adapt to new software applications and systems. Training and Development To ensure your success in this role, arenaflex offers a comprehensive 4-week training program, which takes place Tuesday through Saturday between the hours of 10am-6:30pm CST. This training program is designed to equip you with the knowledge, skills, and expertise needed to excel as a Customer Support Representative - Chat. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Customer Support Representative - Chat, you will have access to a range of career growth opportunities, including: Professional development training and workshops, designed to enhance your skills and knowledge. Mentorship programs, which provide guidance and support from experienced team members. Opportunities for advancement, including promotions and lateral moves within the company. Work Environment and Company Culture arenaflex is dedicated to creating a positive and supportive work environment, where our team members can thrive and grow. Our company culture is built on the values of innovation, teamwork, and customer satisfaction. As a member of our team, you can expect: A collaborative and dynamic work environment, where ideas and feedback are encouraged and valued. A range of amenities and benefits, including an onsite dining facility, fitness center, and medical center. Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including: Medical, dental, vision, and life insurance, to ensure your health and well-being. Company contributions to your HSA, to support your long-term financial goals. A 6% match on 401(k), to help you plan for your future. Paid time off, to allow you to rest and recharge. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and service, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Support Representative - Chat, you will play a critical role in driving business growth and customer satisfaction, while developing your skills and expertise in a dynamic and supportive environment. Join our team today and discover a career that is both challenging and rewarding! Apply for this job