**Experienced Customer Support Representative – Chat Operations for arenaflex**

At arenaflex, we're on a mission to revolutionize the way automotive dealers connect with their customers. As a Customer Support Representative – Chat, you'll play a vital role in helping us achieve this goal by providing exceptional online support to our clients and their customers. If you're a people person with a passion for technology and a knack for delivering top-notch customer service, we want to hear from you! **About arenaflex** arenaflex is a dynamic and innovative company that's changing the face of the automotive industry. As an affiliate of Reynolds and Reynolds, we're part of a larger organization that's dedicated to helping dealers succeed in an ever-evolving market. Our team is passionate about creating a relaxed, yet professional and fun work environment that fosters growth, collaboration, and innovation. We're seeking positive and energetic individuals who share our values and are eager to make a difference in the lives of our customers. **Responsibilities** As a Customer Support Representative – Chat, your primary responsibilities will include: * Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns * Providing in-depth information about our products and services, helping customers make informed decisions about their automotive needs * Narrowing down on appointment information to schedule appointments, ensuring seamless communication between customers and dealers * Capturing customer contact information for lead generation and client review, helping our clients build strong relationships with their customers * Summarizing interactions based on customer needs for client review, providing valuable insights into customer behavior and preferences * Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date on the latest industry trends and developments **Qualifications** To be successful in this role, you'll need: * Previous experience in retail customer service or the automotive industry (although not necessary, it's a plus!) * Basic internet and window-based computer skills, with a strong ability to multitask and adapt to change * A positive and professional demeanor, with excellent written and verbal communication skills * The ability to work in a fast-paced environment, with a keen eye for detail and a passion for delivering exceptional customer service * Gaming experience is a plus, as it demonstrates your ability to think on your feet and navigate complex situations **Requirements** To join our team, you'll need to: * Attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST * Meet the qualifications outlined above, with a strong ability to multitask and adapt to change * Be available to work a variety of shifts, including evenings and weekends * Possess a valid driver's license (not required, but a plus!) **Benefits** As an arenaflex associate, you'll enjoy a comprehensive benefits package that includes: * Medical, dental, vision, and life insurance * Company contributions to your HSA * 6% match on 401(k) * Paid time off and a work-life balance that allows you to recharge and refocus * Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility, fitness center, and medical center * Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation **Work Environment and Culture** At arenaflex, we're committed to creating a healthy and inclusive work environment that promotes collaboration, innovation, and growth. Our College Station facility is designed to inspire creativity and productivity, with amenities like an onsite dining facility, fitness center, and medical center. We're proud to be a non-smoking environment, and we're committed to promoting a healthy lifestyle for all our associates. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, dedicated to creating a diverse and inclusive workplace that values and respects all individuals. We're committed to providing a fair and equitable environment for all our associates, and we welcome applications from qualified candidates of all backgrounds. **How to Apply** If you're a motivated and customer-focused individual with a passion for technology and a knack for delivering exceptional service, we want to hear from you! Apply now to join our team and become a part of the arenaflex family. Apply for this job