Experienced Customer Support Representative – Delivering Exceptional Service at blithequark

Are you a people person with a passion for delivering top-notch customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly skilled and empathetic Customer Support Representative to join our dynamic team. As a key member of our support squad, you will be the face of blithequark, providing exceptional service to our customers through various communication channels. About blithequark blithequark is a leading innovator in the financial services industry, dedicated to empowering individuals to take control of their financial futures. Our mission is to provide accessible, user-friendly solutions that make a real difference in people's lives. As a company, we value diversity, inclusivity, and community, and we're committed to fostering a culture of collaboration, creativity, and growth. Responsibilities As a Customer Support Representative at blithequark, you will be responsible for: * Assisting customers with inquiries regarding their account balances, withdrawals, and fund transfers * Providing outstanding customer service through various communication channels, including voice and digital * Participating in training to develop skills necessary for engaging with customers effectively * Supporting customers in understanding their 401K plans and related services * Engaging in team activities and well-being support during work hours Key Responsibilities: * Respond to customer inquiries in a timely and professional manner * Resolve customer issues and concerns in a fair and efficient manner * Provide accurate and up-to-date information about blithequark's products and services * Collaborate with internal teams to resolve complex customer issues * Participate in ongoing training and development to stay up-to-date on industry trends and best practices Requirements To succeed in this role, you will need: * Ability to establish rapport and relationships through effective communication * Listening and compassion skills to support the challenges of diverse customers * Adaptability and flexibility to succeed in various work environments * Self-motivation and strong social skills to bring energy and passion to the team * Ability to type 40 words per minute and pass a standard English grammar test Nice-to-Haves * Experience in customer service or related fields * Familiarity with financial products and services Benefits At blithequark, we believe in taking care of our employees and providing a comprehensive benefits package that includes: * Maternal and Parental Leave * Tuition Reimbursement * Student Loan Assistance * 401(K) with match * Health Insurance * Dental Insurance * Vision Insurance * Disability Insurance * Paid Time off * Commuter Benefit Program * Backup Dependent Care * Charitable match * Concierge Services * Wellness Program * Fitness Reimbursement What We Offer As a Customer Support Representative at blithequark, you can expect: * A dynamic and supportive work environment that encourages growth and development * Opportunities for career advancement and professional growth * A comprehensive benefits package that supports your physical, emotional, and financial well-being * A chance to make a real difference in people's lives through exceptional customer service * A collaborative and inclusive team culture that values diversity and inclusivity If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please apply including your resume and a cover letter, to. We can't wait to hear from you and learn more about your qualifications and experience. Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Contact Information If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at. We look forward to hearing from you and exploring how you can contribute to our dynamic team!