Experienced Live Chat Support Agent – E-commerce Access Equipment Retailer
Are you a customer service enthusiast with a passion for e-commerce and a knack for resolving complex queries? Do you thrive in fast-paced environments and enjoy working with cutting-edge technology? If so, we invite you to join our dynamic team at blithequark as an Experienced Live Chat Support Agent. About blithequark blithequark is a thriving e-commerce powerhouse specializing in access equipment. Our innovative online retailer is revolutionizing how customers purchase ladders, scaffold towers, and other essential access solutions. With a robust online presence and plans for European expansion, we offer an exciting opportunity to be part of a growing, dynamic team. Job Description As a Live Chat Support Agent at blithequark, you'll be the digital face of our leading online access equipment retailer. You'll engage with customers through a cutting-edge chat platform, providing expert guidance on product selection and resolving queries. This role offers a unique blend of technical knowledge and customer service skills, allowing you to showcase your expertise while contributing to the company's growth. Key Responsibilities: * Manage 1-2 customer chat conversations simultaneously, ensuring prompt and accurate responses * Leverage website resources to provide detailed product information and recommendations * Utilize AI tools like ChatGPT to assist with complex inquiries and improve response times * Navigate the company's back-office system to access order data and resolve customer issues * Handle email tickets using the company's ticketing system * Maintain exceptional written communication standards in English * Escalate complex queries to the in-house team when necessary * Adapt to seasonal fluctuations in demand, particularly during busy summer periods Requirements: * Excellent written English skills with a keen eye for detail * 2-3 years of customer support experience, preferably in e-commerce or retail * Proficiency in live chat platforms and ticketing systems * Ability to multitask and manage multiple conversations efficiently * Strong problem-solving skills and attention to detail * Familiarity with AI tools like ChatGPT is a plus * Cultural awareness and ability to communicate effectively with UK customers * Flexibility to work Wednesday through Sunday * Comfortable with seasonal fluctuations in workload Benefits: * Independent Contractor Perks: + HMO Coverage for eligible locations + Permanent work from home + Immediate hiring + Steady freelance job What We Offer: * A dynamic and supportive team environment * Opportunities for career growth and professional development * A comprehensive training program to ensure your success * A competitive hourly rate based on your performance * The chance to work with a cutting-edge e-commerce platform and AI tools : If you're a motivated and customer-focused individual with a passion for e-commerce, we encourage you to apply for this exciting opportunity. Please through our website, and we'll be in touch to discuss your qualifications further. : At blithequark, we're committed to providing exceptional customer service and creating a positive experience for our customers. If you share our values and are passionate about delivering outstanding results, we invite you to as an Experienced Live Chat Support Agent.