**Experienced Customer Support Representative – Night and Weekend Shift – Coppell, TX**

At arenaflex, we're passionate about empowering artists and entrepreneurs to turn their ideas into thriving ecommerce businesses. With a global presence and a team of over 1,800 employees, we're one of the world's leading printing, warehousing, and fulfillment companies. Our commitment to innovation and customer satisfaction has earned us a spot among the fastest-growing businesses in the US, and we're excited to welcome talented individuals like you to our team. **About arenaflex** arenaflex has been a trusted partner for over 9 years, printing over 32 million items and serving 300,000+ customers worldwide. Our story is one of growth, innovation, and customer-centricity, and we're proud to have been named one of the fastest-growing companies in the USA by INC for the second year in a row. We're a company that values diversity, inclusivity, and employee growth, and we're committed to creating a work environment that's fun, engaging, and rewarding. **The Role** We're seeking an experienced Customer Support Representative to join our team in Coppell, TX. As a key member of our customer support team, you'll be responsible for providing top-tier customer service, resolving issues, and ensuring customer satisfaction. This is a night and weekend shift position, with training taking place from 11am to 7:30pm, Monday to Friday. **Responsibilities** * Answering emails, live chat, and phone support inquiries from customers * Assisting customers with setting up their online shops, designing products, and troubleshooting issues with their Printful Store and E-Commerce platform * Collaborating with customers to resolve issues and provide solutions * Maintaining customer accounts and performing related duties as required * Participating in virtual meetings and training sessions to enhance skills and knowledge **Requirements** * Excellent customer-focused experience, with a proven track record of providing top-tier customer service * Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues * Ability to multitask, prioritize tasks, and manage time effectively * Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and provide solutions * Proficiency in using technology, including CRM software, email, and live chat platforms * Ability to work in a fast-paced environment, with a high level of energy and enthusiasm **Competencies** * Active listening and speaking skills * Service orientation and empathy * Reading comprehension and critical thinking skills * Persuasion and negotiation skills * Time management and organization skills * Ability to work independently and as part of a team * Good hand-eye coordination and fine motor skills (for working with hands) **What We Offer** * Competitive pay and benefits package, including health, dental, vision, and life insurance * Personal and professional development opportunities, including training and education programs * 401k with company match * Remote work environment, with flexible scheduling and work-life balance * Fun and engaging work environment, with a team of passionate and dedicated professionals * Opportunities for career growth and advancement, with a commitment to employee development and success **AAP/EEO Statement** arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to customer satisfaction. Apply for this job