**Experienced Customer Support Representative – Night and Weekend Shift – Coppell, TX**

At arenaflex, we're a leading printing, warehousing, and fulfillment company that empowers artists and entrepreneurs to turn their ideas into thriving ecommerce businesses. With over 300,000 customers worldwide and a team of 1,800+ employees, we're one of the fastest-growing businesses in the US. Our mission is to provide top-notch customer support that exceeds expectations, and we're looking for talented individuals to join our team. **The Story of arenaflex** Since our inception in 2013, we've been dedicated to helping our customers succeed. We've printed over 32 million items and have been recognized as one of the fastest-growing companies in the USA by INC for the second year in a row. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the ecommerce industry. **The Basics** We're seeking an experienced Customer Support Representative to join our team. As a key member of our customer support team, you'll be responsible for providing top-tier customer service, resolving issues, and ensuring customer satisfaction. If you're a people person with a passion for helping others, we want to hear from you! **The Formalities** **Overview of Position** Under the general supervision of our CS Manager and Supervisors, you'll provide exceptional customer support during every interaction. Your responsibilities will include: * Answering emails, live chat, and phone support inquiries * Assisting customers with setting up their online shops, products, and E-Commerce platforms * Troubleshooting issues with Printful Store and E-Commerce platforms * Maintaining customer accounts and performing related duties as required **Hours** * Training Schedule: 11am to 7:30pm Mon-Fri * Training will take place using virtual meetings in a classroom setting for several weeks * Once training is complete, the schedule will be Mon-Fri 9:00am-5:30pm **Your Responsibilities** * Provide top-tier customer support through various communication channels (email, live chat, phone) * Assist customers with setting up their online shops, products, and E-Commerce platforms * Troubleshoot issues with Printful Store and E-Commerce platforms * Maintain customer accounts and perform related duties as required * Collaborate with internal teams to resolve customer issues and improve overall customer experience **Our Requirements** * Active Listening: Give full attention to what others are saying, take time to understand the points being made, ask questions as appropriate, and avoid interrupting at inappropriate times. * Speaking: Talk to others to convey information effectively. * Service Orientation: Actively look for ways to help people. * Reading Comprehension: Understand written sentences and paragraphs in work-related documents. * Critical Thinking: Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. * Persuasion: Persuade others to change their minds or behavior. * Active Learning: Understand the implications of new information for both current and future problem-solving and decision-making. * Monitoring: Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action. * Social Perceptiveness: Be aware of others' reactions and understand why they react as they do. * Time Management: Manage one's own time and the time of others. **Additional Competencies** * Good at working with hands * Ethical Conduct: Demonstrate a strong commitment to ethics and integrity in all interactions with customers and colleagues. **We Offer** * Competitive Pay (from Home!) * Competitive Benefits - Health, Dental, Vision, Life Insurance * Personal and Professional Development Opportunities * 401k with Company Match * A fun and engaging position * Remote Worksite **Printful is Growing. Come Grow with Us!** At arenaflex, we're committed to creating a diverse and inclusive work environment that fosters growth and development. We believe in the importance of equal employment opportunities and strive to create a workplace where everyone feels valued and respected. **AAP/EEO Statement** arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, arenaflex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. arenaflex expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of arenaflex's employees to perform their job duties may result in discipline up to and including discharge. **Apply Now!** If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website: Apply Job! Apply for this job