Experienced Customer Support Representative - Night and Weekend Shifts - Ecommerce and Printing Industry Expertise - Remote Work Opportunities with arenaflex

Introduction to arenaflex arenaflex is a leading printing, warehousing, and fulfillment company that empowers artists and entrepreneurs to turn their ideas into thriving ecommerce businesses. With over 300,000 customers worldwide, we have established ourselves as one of the fastest-growing businesses in the US. Since our inception in 2013, we have printed over 32 million items and grown into a team of 1,800+ employees globally. Our commitment to excellence has earned us a spot among the fastest-growing companies in the USA by INC for the second consecutive year. About the Role We are seeking an experienced Customer Support Representative to join our team at arenaflex. As a customer-focused individual with excellent multi-tasking skills, you will provide top-tier support to our clients during every interaction. Your primary responsibilities will include answering emails, live chats, and phone calls, as well as assisting customers with setting up their online shops, troubleshooting issues, and resolving problems efficiently. Key Responsibilities: Provide exceptional customer service via email, live chat, and phone support Assist customers with setting up their ecommerce platforms and online shops Troubleshoot issues with customer accounts and resolve problems in a timely manner Help customers with designing and printing products, as well as setting up startup goods for their offices Maintain accurate records of customer interactions and perform related duties as required Requirements and Qualifications To succeed in this role, you should possess excellent active listening skills, be able to speak effectively, and have a strong service orientation. You should also be able to read and comprehend written sentences and paragraphs, think critically, and persuade others to change their minds or behavior. Additionally, you should be able to monitor your own performance and the performance of others, be aware of social cues, and manage your time effectively. Essential Qualifications: Excellent customer-focused experience and multi-tasking skills Ability to work in a fast-paced environment and adapt to changing situations Strong communication and problem-solving skills Ability to work independently and as part of a team High school diploma or equivalent required; college degree preferred Preferred Qualifications: Previous experience in customer support or a related field Technical skills, such as experience with ecommerce platforms or printing software Ability to work in a remote environment and manage your time effectively Strong analytical and critical thinking skills Ability to lift up to 25 pounds and work with your hands What We Offer At arenaflex, we offer a competitive pay and benefits package, including health, dental, vision, and life insurance. We also provide opportunities for personal and professional development, a 401k with company match, and a fun and engaging work environment. As a remote worker, you will have the flexibility to work from home and manage your schedule effectively. Benefits and Perks: Competitive pay and benefits package Opportunities for personal and professional development 401k with company match Fun and engaging work environment Remote work opportunities Flexible scheduling and work-life balance Career Growth and Development At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer training and development programs, mentorship opportunities, and a clear path for advancement. Our goal is to help you succeed and achieve your career goals, while also contributing to the success of our company. Work Environment and Company Culture Our company culture is built on a foundation of respect, empathy, and open communication. We value diversity and inclusion, and we are committed to creating a work environment that is welcoming and inclusive to all employees. We also believe in having fun and enjoying the work we do, and we offer a range of social and recreational activities to help you connect with your colleagues and build meaningful relationships. Conclusion If you are a motivated and customer-focused individual with a passion for ecommerce and printing, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Support Representative, you will have the chance to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our company. Don't miss out on this opportunity to join a fast-growing and dynamic company – apply today! AAP/EEO Statement arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. arenaflex expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of arenaflex's employees to perform their job duties may result in discipline up to and including discharge. Apply for this job