**Experienced Customer Support Technician I (US Remote) – Delivering Exceptional Support for arenaflex's Safety and Security Solutions**

At arenaflex, we're driven by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. **About arenaflex** arenaflex is a leading provider of software solutions for public safety agencies nationwide. We take pride in our family-oriented culture where employees enjoy coming to work each day and leave feeling like they contributed to a product that helps keep our communities safe. Our commitment to innovation, customer satisfaction, and employee well-being has earned us recognition as one of the best companies to work for in Utah (Utah Business magazine in 2010, 2011, 2013, 2015; Utah Department of Workforce Services). **Job Summary** As a Customer Support Technician I, you will be a key member of our Technical Services Department, delivering exceptional support to our customers running Flex proprietary software in a Windows, Linux, and Unix environment. You will be responsible for maintaining and improving positive long-term partnerships between arenaflex and our customers. If you're passionate about providing top-notch support and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Receives requests for computer technical assistance and problem resolution from customers or company employees * Performs technical problem diagnostics and maintenance for Flex software products to ensure efficient operation in the application environment * Conducts required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations * Directs activities to contribute to the overall performance of the Technical Services Department operations * May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion * Places appropriate priority on problems reported by customers or internal personnel * Proactively seeks to identify ways to improve assigned team, the Technical Services department, and the company * Performs other duties and tasks as given by Tiered Managers, Senior Manager, or Director **Essential Qualifications** * High School Diploma or equivalent * 2+ years of customer service/support experience * Must be able to obtain background clearance as required by government customers * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position **Preferred Qualifications** * Bachelor's degree in Computer Science, Information Technology, or related field * Experience with Flex software products or similar proprietary software * Strong problem-solving and analytical skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Familiarity with Windows, Linux, and Unix operating systems **Skills and Competencies** * Strong technical problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong analytical and problem-solving skills * Familiarity with Windows, Linux, and Unix operating systems * Ability to learn and adapt to new technologies and systems * Strong customer service skills and ability to provide exceptional support **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Technical training and certification programs * Leadership development programs * Opportunities for career advancement and promotion **Work Environment and Company Culture** arenaflex is a family-oriented culture where employees enjoy coming to work each day and leave feeling like they contributed to a product that helps keep our communities safe. We're proud of our people-first and community-focused culture, empowering every arenaflex employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. **Compensation, Perks, and Benefits** arenaflex offers a comprehensive benefits package, including: * Incentive Bonus Plans * Medical, Dental, Vision benefits * 401K with Company Match * 10 Paid Holidays * Generous Paid Time Off Packages * Employee Stock Purchase Plan * Paid Parental & Family Leave * and more! **EEO Statement** arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic. **How to Apply** If you're passionate about providing top-notch support and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job