**Experienced Full Stack Program Customer Representative – Hybrid Telework Opportunity**

At arenaflex, we are committed to delivering world-class sustainment solutions to our global customers. As part of our International & Commercial Black Hawk Spares and Repairs Program Management Team, we manage a growing portfolio of repair transactions, ensuring our customers receive exceptional service and their mission-critical needs are met. **About arenaflex** arenaflex is a leading provider of innovative solutions in the aerospace and defense industry. With a focus on delivering unmatched sustainment solutions, we support the Black Hawk platform and its operators worldwide. Our team thrives in a fast-paced environment where teamwork and adaptability are key to success. **Job Summary** We are seeking an experienced Full Stack Program Customer Representative to join our team. As a key member of our Program Management Team, you will play a critical role in managing and executing customer repair transactions. You will interact with customers before and after sales to ensure their needs are met efficiently and effectively. Your responsibilities will include delivering on all contractual and financial commitments, responding to customer inquiries, resolving production, shipping, invoicing, and warranty issues, and collaborating with internal teams to ensure seamless execution of repairs. **Key Responsibilities** - Interact with customers before and after sales to ensure their needs are met efficiently and effectively. - Deliver on all contractual and financial commitments, directly impacting the repairs P&L. - Respond to customer inquiries, providing appropriate product literature, pricing schedules, and recognizing business opportunities. - Resolve production, shipping, invoicing, and warranty issues while identifying and addressing additional business opportunities. - Collaborate with Overhaul and Repair Operations, Supply Chain, and other internal teams to ensure seamless execution of repairs. - Maintain ITC compliance and support cost, quality, and schedule commitments. **Essential Qualifications** - Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2-3 years of professional experience; or 1 year of professional experience with a related Master's degree. - Familiarity with aerospace manufacturing, overhaul and repair operations, supply chain, engineering, or sustainment. - Strong organizational skills with the ability to multitask and prioritize tasks. - Excellent communication skills, both written and verbal. - Ability to work under supervision and follow established procedures. **Preferred Qualifications** - Experience with SAP. - Intermediate proficiency in Microsoft Excel. - arenaflex experience. **Skills and Competencies** - Strong interpersonal and relationship-building skills across diverse cultural boundaries. - Ability to adapt to dynamic situations while maintaining a customer-first mindset. - Excellent problem-solving skills and a focus on achieving results. - Proven experience in customer service, program management, or a related field. **Career Growth Opportunities and Learning Benefits** - Impact: Your work will directly contribute to the success of mission-critical operations worldwide. - Growth: We invest in our people, offering opportunities to develop your skills and advance your career. - Innovation: Work on leading-edge solutions in aerospace and defense. - Community: Join a team that values collaboration, diversity, and inclusion. **Work Environment and Company Culture** - We are a team of dedicated professionals who value collaboration, innovation, and excellence. - With a focus on delivering unmatched sustainment solutions, we support the Black Hawk platform and its operators worldwide. - Our team thrives in a fast-paced environment where teamwork and adaptability are key to success. **Compensation, Perks, and Benefits** - Competitive pay and comprehensive benefits package. - Flexible schedules and remote work options. - Opportunities for career growth and professional development. - Inclusive and diverse work environment. **How to Apply** If you are a motivated, experienced professional who excels in relationship building and communication, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to [arenaflex Careers]( **Equal Opportunity Employer** arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. **Application Window** The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. **National Pay Statement** The annual base salary range for this position is $52,100 - $99,900. Please note that the salary information is a general guideline only. arenaflex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. **Benefits Offered** - Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. **Premium Pay Statement** The annual base salary range for this position in most major metropolitan areas is $59,900 - $112,900. Please note that the salary information is a general guideline only. arenaflex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. **Incentive Plan Eligibility** This position is incentive plan eligible. Apply for this job