Experienced Data Engineer for Customer Service Team – Big Data Pipelines, Data Modeling, and Business Metrics Development

Introduction to arenaflex arenaflex is one of the world's leading entertainment services, boasting 278 million paid memberships across over 190 countries. Our members enjoy a vast array of TV series, films, and games, all readily available to play, pause, and resume at their convenience. As a pioneer in the entertainment industry, arenaflex is committed to delivering an exceptional customer experience, ensuring that every interaction with our service is seamless and enjoyable. To achieve this, we rely on data-driven insights to inform our decisions and optimize our operations. The Role As a Data Engineer within our Data Science & Analytics team, you will play a crucial role in shaping the customer experience by developing and maintaining reliable, scalable data pipelines. You will collaborate closely with cross-functional teams, including data engineers, software engineers, and business owners, to transform raw data into actionable business metrics. Your work will have a direct impact on our ability to resolve customer issues efficiently and effectively, ultimately enhancing the overall streaming experience for our members. Key Responsibilities Design, build, and maintain large-scale data pipelines using big data technologies such as Hive, Presto, Spark, and Flink, handling medium to large-scale data sets (10s of millions of records) Develop and implement data models that are adaptable to changes in source data or business processes, ensuring data quality and integrity Write clean, supportable code in Python or Scala, with a strong focus on data quality and advocacy for best practices Collaborate with analysts, engineers, and business leaders to develop and prioritize business metrics, ensuring alignment with customer service goals and objectives Work with custom visualization tools to surface customer service insights, enabling data-driven decision-making across the organization Essential Qualifications To be successful in this role, you will need: At least 4 years of experience engineering data pipelines using big data technologies, with a strong understanding of data modeling and data quality principles Advanced SQL skills and proficiency in Python or Scala, with a passion for writing clean, supportable code Strong analytical aptitude, with the ability to think through complex business problems and prioritize autonomously Excellent communication and collaboration skills, with experience working with cross-functional teams, including analysts, engineers, and business leaders Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working with cloud-based data platforms, such as AWS or GCP Knowledge of data visualization tools and technologies, such as Tableau or Power BI Familiarity with agile development methodologies and version control systems, such as Git Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and requirements Skills and Competencies To excel in this role, you will need to possess a unique combination of technical, business, and interpersonal skills, including: Strong technical skills, with expertise in big data technologies, data modeling, and data quality Business acumen, with a deep understanding of customer service operations and the ability to develop actionable business metrics Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams Strong analytical and problem-solving skills, with the ability to think critically and creatively Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Data Engineer, you will have access to a wide range of training and development opportunities, including: Technical training and certification programs, to help you stay up-to-date with the latest big data technologies and trends Leadership development programs, to help you build your skills and expertise as a leader and collaborator Networking opportunities, to connect with other professionals and thought leaders in the industry Access to a wide range of resources and tools, to help you stay current and informed in your field Work Environment and Company Culture arenaflex is a unique and dynamic work environment, with a strong focus on innovation, collaboration, and creativity. We are committed to diversity and inclusion, recognizing that a diverse and inclusive workplace is essential to driving business success. As an employee, you will be part of a vibrant and supportive community, with access to a wide range of benefits and perks, including: Comprehensive health and wellness programs, to support your physical and mental health Flexible work arrangements, to help you balance your work and personal life Professional development opportunities, to help you build your skills and expertise Access to a wide range of social and networking events, to connect with other professionals and thought leaders in the industry Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a range of $170,000 - $720,000 per year, depending on experience and qualifications. We also offer a wide range of benefits and perks, including: Comprehensive health plans, to support your physical and mental health 401(k) retirement plan, with employer match, to help you plan for your future Stock option program, to give you a stake in the company's success Flexible time off, to help you balance your work and personal life Family-forming benefits, to support you and your loved ones Conclusion If you are a motivated and experienced Data Engineer, with a passion for big data technologies and a commitment to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a member of the arenaflex team, you will be part of a dynamic and innovative work environment, with access to a wide range of benefits, perks, and opportunities for growth and development. Don't miss out on this chance to join a leading entertainment company and make a real impact on the customer experience. Apply now to become a part of the arenaflex team! 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