Experienced Digital Media Operations Leader – Client Service Management and Team Leadership for arenaflex's Innovative Advertising Solutions

Introduction to arenaflex arenaflex is a leading global brand that encompasses a diverse portfolio of world-class entertainment networks, including family favorites, renowned film studios, and popular television brands. Our company is committed to delivering exceptional customer experiences, driving revenue growth, and fostering a culture of innovation and excellence. As a key player in the digital media landscape, arenaflex is seeking a highly skilled and motivated professional to join our team as a Digital Media Operations Leader. Job Overview The Digital Media Operations Leader will be responsible for leading a team of client service managers in supporting assigned sales representatives and clients through all stages of the campaign lifecycle, from planning to invoicing. This role will focus on delivering effective media plans that maximize revenue, ensuring seamless campaign execution, and providing exceptional client service. The successful candidate will have a strong background in digital media, with expertise in video, programmatic, and CTV advertising, as well as experience in team management and campaign planning and execution. Key Responsibilities Lead a team of digital media client service managers in supporting assigned sales representatives and clients through all stages of the campaign lifecycle Deliver effective media plans that maximize revenue and ensure seamless campaign execution Allocate team responsibilities while contributing to and assisting in campaign management Perform all tasks related to campaign management, including inventory forecasting, media plan creation, order entry, trafficking, optimization, reporting, and invoicing Ensure the Account Manager is fully trained on campaign execution and able to address all related questions Act as the primary point of contact for any escalations on complex issues or requests regarding inventory, ad products, or campaigns Collaborate with Sales, Finance, and Accounting in revenue tracking Investigate and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support Test potential ad tech vendor integrations and provide feedback on contract negotiations Ideate, implement, review, and optimize operational processes that drive quality and efficiency Analyze utilization and performance of digital inventory to develop strategies and products that maximize revenue yield Mentor, train, and develop talent, including training future new hires Create and update internal documentation to clarify processes and best practices Collaborate with regional teams and act as a local center of excellence for other offices across EMEA Maintain expertise in arenaflex's ad tech stack and ecosystem, and stay up-to-date with industry developments Essential Qualifications The ideal candidate will have a graduate degree or equivalent experience, with at least 3 years of overall experience in the advertising industry, either publisher/agency side or in ad tech. They will have team management experience, expertise in defining and improving processes, and a strong understanding of digital media, including video, programmatic, and CTV advertising. The candidate will also have experience in campaign planning and execution, with a proven track record of delivering effective campaigns and driving revenue growth. Preferred Qualifications Experience in media or entertainment brand management, as well as knowledge of the processes and procedures of a global corporation Expertise in ad serving and management systems (e.g., Google Ad Manager), ad exchange systems (e.g., DV360), and management of Creative Labels and Tracking to support and lead the assigned team Knowledge of Massive activation for digital campaigns and related requirements Skills and Competencies The successful candidate will be a highly motivated and driven problem solver, with excellent attention to detail, organizational skills, and the ability to simultaneously focus on and balance multiple tasks. They will be analytical, able to assess, evaluate, and plan based on results, and able to step back and look at situations at a macro level, tackling the immediate challenge and providing long-term solutions. The candidate will be a natural team leader and mentor, able to foster a positive, inclusive culture, and motivated to exceed expectations and continuously push for innovation and efficiency. Key Skills Strong understanding of digital media and the advertising industry, particularly video and within EMEA Expertise in ad tech, including ad serving and management systems, ad exchange systems, and management of Creative Labels and Tracking Excellent communication and presentation skills, with the ability to speak on behalf of the team internally and externally Ability to work independently or collaboratively with reports, peers, and senior leaders Strong IT skills, including core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom) Career Growth and Development At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Digital Media Operations Leader, you will have the chance to work on complex and challenging projects, develop your skills and expertise, and take on new responsibilities as you grow in your career. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values creativity, diversity, and inclusion. Our work environment is fast-paced and collaborative, with a focus on teamwork, open communication, and mutual respect. We are committed to providing a positive and supportive work environment that allows our employees to thrive and grow in their careers. Compensation and Benefits arenaflex offers a competitive total rewards package that includes salary, health and financial benefits, time-off programs, educational opportunities, and more. Our benefits package is designed to provide our employees with a comprehensive and flexible set of benefits that meet their individual needs and support their overall well-being. Benefits Highlights Career Development opportunities Community Involvement programs Commuter Assistance Exclusive Discounts Flexibility @ arenaflex Health Insurance and Wellbeing programs Childcare Options Paid Time Off Retirement Programs Theme Park Admission Tuition Assistance Weekly Pay Wellness Programs Conclusion If you are a motivated and experienced digital media professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join arenaflex as a Digital Media Operations Leader. With your expertise in digital media, team management, and campaign planning and execution, you will play a key role in driving revenue growth, delivering exceptional client service, and fostering a culture of innovation and excellence. Apply now to take the first step in your new career with arenaflex! Apply for this job