Experienced Digital Product Manager – Conversational AI and Live Chat Support Expert for Innovative Customer Experiences at arenaflex

Introduction to arenaflex and the Industry arenaflex is at the forefront of leveraging emerging artificial intelligence technology to revolutionize the way we understand, engage, and deliver hyper-customized experiences to our customers. As a leader in the industry, we are committed to advancing our conversational AI platform and enhancing existing chatbot capabilities to provide unparalleled customer service. Our Talk Abilities group is dedicated to harnessing the power of AI to create innovative, personalized experiences that exceed our customers' expectations. Job Overview We are seeking a highly skilled and experienced Partner Product Director to join our Automation Development team, focusing on the process, discovery, and implementation of cutting-edge visit automation capabilities. As a vital member of our team, you will collaborate with cross-functional teams, including product, data scientists, engineers, and business partners, to shape our conversational AI customer servicing products. Your expertise will be instrumental in driving the development of innovative solutions that balance short-term improvements with long-term investments. Key Responsibilities Lead the acquisition and integration of continuous product discovery efforts, defining product requirements that provide opportunities to enhance the customer experience Leverage customer data, conversational analytics, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments Work closely with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any need for additional research to define future feature design Lead customer testing and post-launch sustainment analysis of automation, identifying areas for improvement and implementing data-driven product suggestions Analyze performance metrics that demonstrate the health of the product, providing clear, data-informed product recommendations Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user while prioritizing business value Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in Business, Computer Science, Engineering, or a related field A strong interest in and desire to understand how things work, with the ability to apply that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias toward action A passion for exceptional products and services, with the ability to empathize with customers and articulate product functionality Proven experience as a self-starter, with the ability to manage multiple priorities and tasks Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and concisely A forward-looking "growth mindset" with a focus on innovation trends and emerging industry/space best practices Preferred Qualifications While not required, the following qualifications are highly desirable: Experience working with conversational AI platforms and chatbot technologies Knowledge of industry trends and emerging technologies in the field of AI and customer experience Experience working in an agile development environment, with a focus on continuous improvement and iteration Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop data-driven insights Skills and Competencies To succeed in this role, you will need to demonstrate the following skills and competencies: Curiosity : A desire to learn and understand how things work, with a willingness to ask questions and seek out new challenges Communication : The ability to communicate complex ideas clearly and concisely, with excellent written and verbal skills Action-oriented : A bias toward action, with the ability to take initiative and drive results in a fast-paced environment Collaboration : The ability to work effectively with cross-functional teams, including product, engineering, and business partners Adaptability : The ability to adapt to changing priorities and requirements, with a focus on continuous improvement and iteration Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the growth and development of our employees. As a member of our team, you will have access to: Comprehensive training and development programs, including mentorship and coaching Opportunities for career advancement and professional growth, with a focus on continuous learning and development A collaborative and dynamic work environment, with a focus on innovation and experimentation Access to cutting-edge technologies and tools, with the opportunity to work with emerging AI and chatbot technologies Work Environment and Company Culture At arenaflex, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values: Respect : We value and respect the diversity and individuality of our employees, with a focus on creating an inclusive and welcoming work environment Integrity : We operate with integrity and transparency, with a focus on doing what is right and ethical in all our interactions Innovation : We encourage innovation and experimentation, with a focus on continuous improvement and iteration Collaboration : We work together as a team, with a focus on cross-functional collaboration and communication Compensation, Perks, and Benefits At arenaflex, we offer a comprehensive compensation and benefits package, including: Competitive base salary, with opportunities for bonuses and incentives Comprehensive health and wellness benefits, including medical, dental, and vision coverage Retirement savings plan, with a company match Flexible work arrangements, including remote and hybrid options Opportunities for professional development and growth, with a focus on continuous learning and development Conclusion If you are a motivated and experienced digital product manager with a passion for conversational AI and live chat support, we encourage you to apply for this exciting opportunity at arenaflex. As a member of our team, you will have the chance to work with cutting-edge technologies, collaborate with cross-functional teams, and drive the development of innovative solutions that enhance the customer experience. Apply now to join our dynamic and innovative team and take your career to the next level! Apply for this exciting opportunity at arenaflex today! Apply for this job