**Experienced Email Customer Service Representative – Remote Opportunity with arenaflex**

**Join arenaflex's dynamic team and embark on a rewarding career in customer service!** Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Email Customer Service Representative to join our remote team. As a key member of our customer service team, you will be responsible for handling customer inquiries via email, chat, and inbound calls, providing timely and accurate responses that exceed customer expectations. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. Our mission is to deliver exceptional customer experiences, foster a culture of inclusivity and diversity, and drive business growth through strategic partnerships. With a strong commitment to employee development and well-being, we offer a dynamic and supportive work environment that encourages collaboration, creativity, and innovation. **Key Responsibilities** As an Email Customer Service Representative, you will be responsible for: * Managing client-specific data using various resources, including CRM systems and databases * Communicating customer complaint trends and feedback to management, providing actionable insights to drive business improvement * Performing basic customer account transactions, such as account updates and password resets * Maintaining performance standards and confidentiality, adhering to established procedures and company policies * Adapting to changes while remaining productive in a fast-paced team environment, working cooperatively across all employee levels, vendors, and clients * Following established procedures and company policies, ensuring compliance with regulatory requirements **Additional Responsibilities** This role may also involve performing other customer service functions, such as: * Handling customer complaints and issues via phone, email, or chat * Providing product information and recommendations to customers * Resolving customer issues and concerns in a timely and professional manner * Collaborating with internal teams to resolve customer issues and improve overall customer experience **Education and Qualifications** * High School diploma or equivalent required * Background in customer service is advantageous * Basic proficiency in PC use and skills, including Microsoft Office and Google Suite * Strong verbal and written English communication abilities * Possess problem-solving skills and ability to work independently * Minimum typing speed requirement: 20-25 words per minute * Experience with using a 10key is preferred * Competence in basic math skills **Training and Development** * Virtual training via Microsoft Teams, covering essential skills and knowledge required for the role * Comprehensive training program, including onboarding, product knowledge, and customer service best practices * Ongoing training and development opportunities to enhance skills and knowledge **Work Schedule** * 20-40 hour work schedules available within the following parameters: + Monday - Friday: 8:00am - 9:00pm + Saturday: 8:00am - 3:00pm + Sunday: 11:00am - 9:00pm * Flexible scheduling to accommodate individual needs and preferences **Compensation and Benefits** * Base wage: $14.50/hour * Shift differential: 2nd Shift = $0.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis * Weekend Shift: $3.75/hour for hours worked between 3am Saturday to 11pm Sunday * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Opportunities for career growth and advancement **Diversity and Inclusion** arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We believe that diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of our diverse and global workforce is integral to our continued success. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, including individuals with disabilities and veterans. **Post-offer, pre-employment background check(s) conducted on qualified candidates.** EOE, including Disability/Veterans Apply Job! Apply for this job