**Experienced Customer Service Representative – Temporary Remote Position at arenaflex**

**Job Summary:** arenaflex is seeking a dynamic, personable, and highly skilled Customer Service Representative to join our team on a temporary basis. As the main point of contact for our clients, you will play a critical role in providing exceptional service, building valuable relationships, and resolving issues with empathy and tact. This is a remote position that offers a unique opportunity to work from home, supported by a strong remote work infrastructure. **About arenaflex:** arenaflex is a purpose-driven company and a national leader in youth STEM education, engaging over 50,000 students a year through our on-campus and online programs. With a strong commitment to justice, equity, diversity, and inclusion, we foster a culture for advancement, contribution, and inspiration from all of our identities within arenaflex and our student community. Our mission is to build a place where ingenuity, diverse perspectives, and talent can flourish. **Responsibilities:** As a Customer Service Representative at arenaflex, you will be responsible for: * Providing exceptional service to our clients via phone, email, SMS, and chat while effectively managing a high volume of inbound communications. * Building and developing valuable relationships with clients by identifying their needs and resolving issues with empathy, tact, and patience. * Communicating course recommendations and cross-sell opportunities in a variety of situations, including promotional offers and marketing campaigns. * Assisting with administrative tasks for clients and other departments as needed. **Requirements:** To be successful in this role, you will need: * A positive and outgoing personality. * Excellent written and verbal communication skills and the ability to actively listen. * A strong set of professional, service-oriented phone skills and interpersonal skills. * Preferred Qualifications: + Bachelor's degree preferred but not required + 1-2 years of customer service, help desk, or inside sales experience + Knowledgeable with MS Office and Google Apps (Gmail, Google Drive, etc.) + Experience with any (or all) of the following is a plus: Olark Chat, Zoho Email, Genesys phone systems. + Experience using AI tools to enhance client communication and access training knowledge across phone, email, and chat/sms support channels is a plus. **Why Join arenaflex?** * arenaflex has been voted a Top Workplace by the Bay Area News Group 14 times! * Work from home, supported by a strong remote work infrastructure. * Join our cast of talented, creative people who care deeply about revolutionizing K-12 STEM education for the next generation of game designers, programmers, web and app developers, filmmakers, tech leaders, and entrepreneurs. * Be part of a purpose-driven company that engages over 50,000 students a year and has over 500,000 alumni from 135 different countries. **Benefits:** * Competitive hourly rate of $16-20 per hour, depending on experience and geographical location. * Eligibility for 401(k) and other benefits as required by state or local law. * Work from home with a strong remote work infrastructure. * 8 hour shift, day shift. * Opportunity to grow and develop your skills in a dynamic and supportive environment. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where everyone can grow, thrive, and do their best work. **Note:** This position involves the supervision and care of minors and as such a criminal history may have a direct, adverse, and negative relationship which may result in the withdrawal of conditional job offers. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws, including but not limited to the LA FCO and the CA Fair Chance Act. Apply for this job