Experienced End-to-End Customer Journey Senior Product Marketing Manager – Strategic Customer Experience Development and Team Leadership

Introduction to arenaflex arenaflex is a pioneering medical device company that has been revolutionizing the lives of individuals with diabetes and other conditions since its inception in 2000. With a strong mission to simplify life for its customers through innovative technology, arenaflex has made significant strides in improving the health and well-being of hundreds of thousands of patients worldwide. Our Omnipod product platform has been at the forefront of this mission, providing a unique alternative to traditional insulin delivery methods. As we continue to expand our team, we are seeking highly motivated and performance-driven individuals to join our dynamic and innovative team. About Our Company Culture At arenaflex, we pride ourselves on our shared values that guide our actions and decisions. We believe in hiring amazing people who exceed customer expectations, and our continued success depends on it. We have been recognized as a 2022 Top Workplace USA, awarded the Top Workplaces Cultural Excellence Award for remote work, and ranked as one of America's most responsible companies by Newsweek. Our world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts, with global offices in several countries around the world. Job Overview We are seeking an experienced End-to-End Customer Journey Senior Product Marketing Manager to join our team. This role is pivotal in creating comprehensive customer journey maps that will inform our go-to-market strategy for new product launches. The ideal candidate will work closely with Franchise Product Marketing Managers to translate overall strategies into detailed customer journey maps, ensuring that every customer interaction is optimized to meet their needs. This role will report to the Director, E2E Product Marketing Manager. Key Responsibilities Customer Journey Mapping: Develop and maintain detailed customer journey maps that reflect the go-to-market strategy for new product launches. Ecosystem Mapping: Identify updates on the E2E internal flows from a customer journey perspective for each upcoming product launch or partnership. Collaboration: Partner with Franchise PMMs to translate overall strategies into actionable customer journey maps. Cross-Functional Coordination: Consolidate input from various teams to provide a holistic view of the customer journey. Strategic Planning: Guide teams to define implications in different Agile Release Trains (ARTs), considering customer needs at each interaction. Documentation: Document different versions of the customer journey as strategies evolve, ensuring alignment with the future state customer journey. Continuous Improvement: Monitor and update customer journey maps to reflect changes in strategy and customer feedback. Essential Qualifications Experience: Proven minimum of 5-8 years of total experience, with 3+ years of experience defining customer journeys and their associated business process and technology enablers. Skills: Strong analytical skills, excellent communication, and the ability to work collaboratively across teams. Knowledge: Familiarity with Agile methodologies and experience working with Agile Release Trains (ARTs). Education: Bachelor's degree in marketing, business, or a related field; advanced degree preferred. Preferred Qualifications Strategic Thinking: Ability to translate high-level strategies into detailed, actionable plans. Collaboration: Strong interpersonal skills to work effectively with cross-functional teams. Attention to Detail: Meticulous in documenting and updating customer journey maps. Adaptability: Ability to manage multiple projects and adapt to changing strategies and priorities. Why Join arenaflex By joining arenaflex, you will have the opportunity to play a crucial role in shaping the customer experience for new product launches. You will be part of a dynamic and innovative team committed to excellence, with opportunities for professional development and career advancement. Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. Career Growth Opportunities At arenaflex, we believe in investing in our employees' growth and development. You will have access to training and development programs, mentorship opportunities, and a clear path for career advancement. Our company is committed to helping you achieve your career goals and providing you with the support and resources you need to succeed. Work Environment and Company Culture Our work environment is dynamic, innovative, and collaborative. We believe in fostering a culture of openness, transparency, and respect, where everyone feels valued and empowered to contribute. Our company culture is built on our shared values, which guide our actions and decisions. We are committed to creating a workplace where everyone feels welcome, valued, and supported. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a base salary range of $141,300.00 - $212,250.00, depending on experience and location. We also offer a range of perks and benefits, including health insurance, retirement savings, and paid time off. Our company is committed to providing a comprehensive benefits package that supports the well-being and financial security of our employees. Conclusion If you are passionate about creating exceptional customer experiences and have the skills to translate strategy into actionable plans, we would love to hear from you! Please apply for this exciting opportunity to join our team as an End-to-End Customer Journey Senior Product Marketing Manager. We look forward to receiving your application and discussing how you can contribute to our mission to simplify life for our customers. Apply for this job