**Experienced Entry-Level Email and Chat Support Assistant – Customer Service Representative**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and motivated individual to join our dynamic team as an Entry-Level Email and Chat Support Assistant. As a key part of our customer support team, you will play a vital role in ensuring that our customers receive timely, helpful responses to their inquiries, and that they have an exceptional experience with our brand. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in today's fast-paced digital landscape. Our team operates in a collaborative and supportive environment where every member is encouraged to contribute to customer satisfaction, growth, and inclusivity. We foster a culture of innovation, creativity, and continuous learning, ensuring that everyone feels valued, empowered, and motivated to make a difference. **Career Growth and Development Opportunities** We offer comprehensive training and continuous professional development to help you sharpen your skills and expand your product knowledge. Our training programs are designed to equip you with the tools and expertise you need to succeed in your role and beyond. With a strong focus on career advancement, we offer opportunities for growth and development based on performance and dedication. Whether you're looking to move into a leadership role or specialize in a particular area, we'll support you every step of the way. **Detailed Benefits and Perks** At arenaflex, we believe that our employees are our greatest asset, and we're committed to providing a comprehensive benefits package that supports your well-being, growth, and success. Some of the benefits and perks you can expect include: * **Competitive salary with opportunities for performance-based bonuses**: We reward our employees for their hard work and dedication with a competitive salary and opportunities for bonuses based on performance. * **Flexible remote work schedule**: We understand the importance of work-life balance, and we offer flexible remote work arrangements to help you maintain a healthy balance between your work and personal life. * **Access to wellness programs and resources**: We're committed to supporting your physical and mental well-being, and we offer access to wellness programs and resources to help you stay healthy and happy. * **Collaborative team environment**: Our team is passionate about customer satisfaction, growth, and inclusivity, and we foster a culture of collaboration and support that encourages everyone to contribute and thrive. * **Paid time off and holiday pay**: We believe in giving our employees time to rest and recharge, and we offer paid time off and holiday pay to help you enjoy your hard-earned breaks. **Why you should apply for this position today** If you're passionate about helping others and ready to kickstart your career in customer support, this position offers a great entry point with plenty of support and growth opportunities. You'll play a vital role in making a difference in customers' experiences while working in a positive team atmosphere. With a strong focus on career advancement and continuous learning, we'll support you every step of the way as you grow and develop in your role. **Skills and Qualifications** To succeed in this role, you'll need to possess the following skills and qualifications: * **Strong written communication skills**: You'll need to be able to communicate clearly and professionally with customers via email and chat. * **Comfortable using chat platforms and email communication tools**: You'll need to be familiar with chat platforms and email communication tools, including CRM software. * **Basic computer skills**: You'll need to have basic computer skills, including familiarity with Microsoft Office Suite. * **Excellent problem-solving skills**: You'll need to be able to think critically and solve problems effectively to help customers. * **Ability to manage multiple tasks**: You'll need to be able to manage multiple tasks and handle a high volume of inquiries. **Responsibilities** As an Entry-Level Email and Chat Support Assistant, your responsibilities will include: * **Responding to customer inquiries via email and chat**: You'll need to respond to customer inquiries in a timely and professional manner, providing accurate information and assistance. * **Helping customers with product-related questions and troubleshooting**: You'll need to be able to help customers with product-related questions and troubleshooting, using your problem-solving skills to resolve issues effectively. * **Maintaining professionalism and empathy in all customer interactions**: You'll need to maintain a professional and empathetic tone in all customer interactions, ensuring that customers feel valued and supported. * **Logging customer interactions and feedback in the CRM system**: You'll need to log customer interactions and feedback in the CRM system, using this information to improve our products and services. * **Collaborating with team members to resolve customer issues effectively**: You'll need to work collaboratively with team members to resolve customer issues effectively, using your problem-solving skills to find solutions. * **Participating in training sessions to expand product knowledge**: You'll need to participate in training sessions to expand your product knowledge, staying up-to-date with the latest products and services. * **Identifying recurring issues and providing suggestions for improvements**: You'll need to identify recurring issues and provide suggestions for improvements, using your problem-solving skills to find solutions. * **Staying informed about product updates, services, and promotions**: You'll need to stay informed about product updates, services, and promotions, using this information to provide accurate and up-to-date information to customers. **Qualifications** To be considered for this role, you'll need to possess the following qualifications: * **High school diploma or equivalent**: You'll need to have a high school diploma or equivalent, with additional education in customer service a plus. * **Prior experience in customer support**: While prior experience in customer support is a plus, it's not required. We're looking for individuals who are passionate about helping others and willing to learn and grow in their role. **Why work in Lake Mary, FL** Lake Mary offers a serene yet vibrant atmosphere with access to great outdoor activities, shopping, and dining options. The community is known for its friendly environment and excellent quality of life, making it a desirable place to live and work. With a strong focus on innovation and growth, arenaflex is committed to supporting our employees in their personal and professional development, and we offer a range of benefits and perks to support your well-being and success. **Apply now** If you're passionate about helping others and ready to kickstart your career in customer support, apply now to join our dynamic team as an Entry-Level Email and Chat Support Assistant. We can't wait to hear from you! Apply Job! Apply for this job