**Experienced Full Stack Business Analytics Manager – AppleCare Support Optimization**

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences while driving business growth and efficiency. As a key member of our AppleCare Support team, you'll play a critical role in shaping our customer support strategy and driving data-driven decisions that impact our global operations. If you're a seasoned business analytics professional with a passion for driving business outcomes, we want to hear from you! **Job Summary:** We're seeking an experienced Business Analytics Manager to join our AppleCare Support team. As a key member of our analytics team, you'll be responsible for driving business outcomes through data analysis, process improvement, and strategic decision-making. You'll work closely with our cross-functional teams to identify areas of opportunity, develop and implement data-driven solutions, and drive business growth through process optimization. **Key Responsibilities:** * Lead a team of analysts in driving business outcomes through data analysis, process improvement, and strategic decision-making * Develop and implement data-driven solutions to drive business growth and efficiency * Collaborate with cross-functional teams to identify areas of opportunity and develop strategies to address them * Analyze complex data sets to identify trends, patterns, and insights that inform business decisions * Develop and maintain reports, dashboards, and other analytics tools to support business decision-making * Communicate complex analytics insights to senior leadership and other stakeholders * Stay up-to-date with industry trends and best practices in business analytics and process improvement **Essential Qualifications:** * Bachelor's degree in mathematics, economics, finance, statistics, engineering, operations research, or related field * Master's degree in business administration (MBA) or related field (desired) * 3+ years of experience in business analytics, process improvement, or related field * Proven experience with SQL and data visualization tools (e.g., Tableau, Power BI) * Strong analytical and problem-solving skills, with the ability to communicate complex insights to non-technical stakeholders * Experience with Python programming language (desired) * Strong business acumen and understanding of business operations and processes **Preferred Qualifications:** * Experience working with Apple products and services (desired) * Experience with data science tools and techniques (e.g., machine learning, predictive modeling) * Strong project management skills, with the ability to lead cross-functional teams and drive projects to completion * Experience with Agile methodologies and Scrum frameworks (desired) * Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders **What We Offer:** * Competitive salary and benefits package * Opportunity to work with a leading technology company and contribute to the development of innovative products and services * Collaborative and dynamic work environment with a team of experienced professionals * Professional development opportunities, including training and education programs * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Culture:** At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' well-being. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed. Our culture is built on a set of core values that include: * Collaboration and teamwork * Innovation and creativity * Customer focus and satisfaction * Integrity and ethics * Continuous learning and improvement **How to Apply:** If you're a seasoned business analytics professional with a passion for driving business outcomes, we want to hear from you! Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all employees, and we're dedicated to providing equal opportunities for employment and advancement. Apply for this job