**Experienced Full Stack Call Center Representative – Remote Data Entry and Customer Service**

At arenaflex, we're dedicated to making a positive impact on people's lives through better health and wellbeing. As a leading healthcare, pharmacy, and retail organization, we're committed to delivering exceptional customer experiences and innovative solutions that meet the evolving needs of our communities. We're now seeking an experienced and compassionate Full Stack Call Center Representative to join our team in Orlando, USA, working remotely. **About arenaflex** arenaflex is a leading healthcare, pharmacy, and retail organization with a rich legacy of prioritizing communities. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we serve almost 10 million customers every day. Our mission is to make a positive impact on people's lives through better health and wellbeing. We're proud to be a local healthcare objective, serving the country's medically underserved populations through our extensive range of pharmacy and healthcare services. **Job Summary** As a Full Stack Call Center Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our pharmacy and healthcare services. You'll be responsible for handling high-volume customer calls, resolving issues, and providing accurate information to patients and healthcare professionals. Your expertise in data entry, customer service, and problem-solving will be essential in driving our mission forward. **Key Responsibilities** * Handle high-volume customer calls, resolving issues and providing accurate information to patients and healthcare professionals * Utilize arenaflex's remedy information entry methodology and rules processes to enter patient and medication data into our systems * Handle patient medicine demands within HIPAA guidelines and enter top-off orders for handling * Investigate missing solution data and decipher clinical truncations (SIG codes) * Settle all information entry-related exceptions * Handle correspondence to patients (inbound calls, visits, messages) and settle outbound decisions to prescribers and patients on a case-by-case basis * Settle Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities * Settle on phone decisions to safety net providers and others to acquire data, gain supersede endorsement, or in any case settle the Outsider Oddballs * Provide support to pharmacists, both those in the office and those in different areas * Identify and convey issues to senior-level staff as suitable **Essential Qualifications** * High school certificate or GED * Essential level PC abilities (for instance: fire up and close down PC, use the mouse to point and snap, begin and close projects, switch between programs, save records, print archives as well and access data online) * Essential web browser's abilities to incorporate opening a program, composing URLs in the right area, utilizing a web search tool, bookmarking a webpage, exploring utilizing back/forward/stop fastens, and finishing up structures on the web * Middle-of-the-road level keyboarding abilities (no less than 25 WPM, typing by memory, arranging records) * Convey recorded as a hard copy and verbally * 18 years old or more seasoned **Preferred Qualifications** * Something like 1 year of pharmacy expert involvement with a retail or call focus climate * Something like a year and a half as a pharmacy expert with a declaration/enrollment by the state as conceded by the State Board for Drug stores or broadly perceived confirmation office * Experience giving client care to inside and outside clients, including fulfilling quality guidelines for administrations, and assessment of consumer loyalty * Middle of the road to cutting-edge level keyboarding abilities (no less than 35 WPM, typing by memory, organizing archives) * Familiarity with Spanish and English **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficiency in data entry and customer relationship management software * Strong keyboarding skills (at least 25 WPM) * Ability to work independently and as part of a team * Strong attention to detail and accuracy **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Full Stack Call Center Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced colleagues * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's inclusive, respectful, and empowering. As a Full Stack Call Center Representative, you'll be part of a team that's passionate about making a positive impact on people's lives through better health and wellbeing. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Hourly rate: $25-$35/hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, respectful, and empowering. Apply for this job