**Experienced Overnight Customer Service Representative – Urgent Response Team**

At arenaflex, we're not just a leading provider of world-class plumbing, electrical, and HVAC services – we're a team of dedicated professionals who are passionate about delivering exceptional customer experiences. As an Overnight Customer Service Representative on our Urgent Response Team, you'll play a critical role in ensuring that our customers receive the best possible service, even in the most urgent situations. **About arenaflex** arenaflex was founded in 2013 with a vision to revolutionize the home services industry. Today, we're proud to serve the Denver metro area with a commitment to quality, reliability, and customer satisfaction. Our team is built on a foundation of trust, respect, and open communication – and we're looking for like-minded individuals to join our ranks. **The Opportunity** As an Overnight Customer Service Representative, you'll be the first point of contact for customers with urgent needs. Your role will involve answering incoming calls, assessing customer needs, and dispatching technicians to job sites. You'll work closely with our team to ensure that every customer receives the highest level of service, and that our technicians have the information they need to deliver exceptional results. **Our Culture** At arenaflex, we believe that our team members are our greatest asset. That's why we offer a unique blend of autonomy, support, and opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. **Compensation & Benefits** We're committed to compensating our team members fairly and providing a comprehensive benefits package. As an Overnight Customer Service Representative, you can expect: * $18/hour + bonus (average of 45 hours per week) * Health (with a fully company-paid option), dental, vision, and life insurance * 401k * 40 hours of PTO + 1 PTO Day in your birthday month * 6 Sick/Personal Days **Responsibilities** As an Overnight Customer Service Representative, your key responsibilities will include: * Answering inbound calls from prospective and current customers * Accurately entering customer and appointment information into ServiceTitan (CRM) * Scheduling appointments * Dispatching on-call technicians to urgent customer needs **Preferred Qualifications** While we're open to considering candidates from a variety of backgrounds, we're particularly interested in those with: * Previous call center, customer service, or dispatching experience * Clear written and verbal communication skills * Strong phone contact handling skills and active listening * Ability to multi-task, prioritize, and manage time effectively **Requirements** To be considered for this role, you'll need to: * Be willing to undergo a background check and drug test in accordance with state and federal law * Hold a high school diploma or equivalent **Schedule** As an Overnight Customer Service Representative, you'll work a 4-day week (Friday – Monday) from 7 PM – 7 AM. You'll have the flexibility to work from home 90% of the time, with in-office visits twice per month. **Location** Our office is located at 16360 Table Mountain Parkway, Golden, CO 80403. While you'll spend most of your time working from home, you'll need to be able to visit our office occasionally. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Apply now to join our Urgent Response Team and become a part of the arenaflex family. Why Join arenaflex? * Autonomy and Support: We believe in giving our team members the autonomy to do their job, while also providing the support they need to succeed. * Opportunities for Growth: We're committed to helping our team members develop their skills and advance their careers. * Competitive Compensation: We offer a competitive salary and benefits package to our team members. * Flexible Work Arrangements: We offer flexible work arrangements, including the option to work from home 90% of the time. What We're Looking For * Customer-Focused: You're passionate about delivering exceptional customer service and building strong relationships with our customers. * Communicative: You have clear written and verbal communication skills, and are able to effectively communicate with customers and team members. * Organized: You're able to prioritize tasks, manage your time effectively, and meet deadlines. * Team Player: You're a team player who is able to work collaboratively with our team to achieve our goals. How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Apply now to join our Urgent Response Team and become a part of the arenaflex family. Don't miss out on this opportunity to join a dynamic and growing company that is committed to delivering exceptional customer experiences. Apply now to become an Overnight Customer Service Representative on our Urgent Response Team. Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all. Apply for this job